Swimming
MD. AJMAL
Service Specialist
Jamtara,JH
Work Preference
Summary
Accomplished Service Specialist with over 8+ years of experience in maintaining, troubleshooting, and optimizing Sandvik’s underground drilling and mining equipment. Proven leader with extensive expertise in spare parts managment, preventive maintenance, emergency repair, and process optimization, ensuring maximum equipment uptime and operational safety in challenging mining environments.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Service Specialist
Sandvik Mining and Rock Technology India Pvt Ltd
Udaipur
06.2024 - Current
- Diagnosed and resolved complex mechanical, hydraulic, and electrical faults in Sandvik's advanced automatic equipment, reducing downtime, and training maintenance/operation personnel with deep product expertise.
- Led cross-functional projects to optimize processes, improve workflow, and implement scheduled/major maintenance after the equipment health audit to extend equipment life with safe operation, and increased reliability.
- Provided field insights to factory teams, and managed warranty claims, driving product improvements and updated service bulletins.
- Ensuring the critical spare parts availability to ensure smooth CPH operation and parts business in AMC equipments.
Jr Service Specialist
Sandvik Mining and Rock Technology India Pvt Ltd
Udaipur
05.2022 - 05.2024
- Planned and executed PM, CBM, RCM, and 7 QC tools to improve equipment reliability (MTBF/MTTR) and audited equipment health and safety features to optimize performance and prevent incidents.
- Diagnosed and resolved operational issues through troubleshooting, root cause analysis, machine audits, and oil analysis.
- Repaired and overhauled engines, transmissions, axles, rock drills, pumps, and hydraulic actuators, ensuring smooth equipment operation.
- Provided technical training and prepared warranty reports, while supporting advanced FAN-automated and tele-remote drill rigs to enhance team skills and operational efficiency.
Service Engineer
Sandvik Mining and Rock Technology India Pvt Ltd
Udaipur
02.2019 - 04.2022
- Managed shift operations and workforce at customer sites, ensuring compliance with CPH and AMC service contracts for underground loaders, trucks, and drills, while maintaining availability and reliability.
- Conducted breakdown analysis and troubleshooting in electro-hydraulic systems, total hydraulic control, electrical systems, and automated drilling to prevent operational disruptions.
- Repaired components and tracked oil consumption, return ratios, and oil samples, ensuring cost savings and compliance with DGMS regulations.
- Collected and addressed customer feedback on operational issues, improving service quality and on-site performance.
Diploma Engineer Trainee
Sandvik Mining and Rock Technology India Pvt Ltd
Udaipur
08.2017 - 01.2019
- Completed classroom and simulator training in hydraulics, electrical components and schematics, engine and drive train systems, as well as air compressors and water pumps.
- Received on-the-job training at the customer site to enhance skills in maintenance and troubleshooting of underground loaders, trucks, and drill rigs.
Education
Diploma - Mechanical Engineering
Al–Kabir Polytechnic
07-2017
Skills
Deep Product Expertise & Technical Troubleshooting
Leadership & Mentoring
Analytical & Problem-Solving Skills
Communication & Interpersonal Skills
Customer service
Adaptability and flexibility
Team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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About Myself
- Analytical thinking and observational skills.
- Self-motivated and taking initiative.
- Adaptability.
- Multi-tasking.
Interests
Exploring Nature
Social Work
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Service Specialist
Sandvik Mining and Rock Technology India Pvt Ltd
06.2024 - Current
Jr Service Specialist
Sandvik Mining and Rock Technology India Pvt Ltd
05.2022 - 05.2024
Service Engineer
Sandvik Mining and Rock Technology India Pvt Ltd
02.2019 - 04.2022
Diploma Engineer Trainee
Sandvik Mining and Rock Technology India Pvt Ltd
08.2017 - 01.2019
Diploma - Mechanical Engineering
Al–Kabir Polytechnic