AWS
Md Alam
Computer Science & Engineer
Jasola Vihar Shaheen Bagh,UP
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Associate
EazyMart
02.2025 - 09.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Technology - Computer Science & Engineering
Maulana Azad College Of Engineering And Technology
Patna, Bihar, India 04.2001 -
Skills
Complaint handling
Appointment scheduling
Product knowledge
Customer complaint resolution
Product and service solutions
Inventory control
Account updating
Software
DevOps Tool
Timeline
Customer Service Associate
EazyMart
02.2025 - 09.2025
Bachelor of Technology - Computer Science & Engineering
Maulana Azad College Of Engineering And Technology
04.2001 -
Playing Cricket
I love playing cricket in my free time.
It helps me stay active, improve my focus, and build teamwork skills.
I usually play with friends on weekends and it refreshes my mind.