MD AmanUllah

Worked as an IT- infrastructure consultant, with the tools in use were ServiceNow, Active Directory and Citrix VDI. I maintained data; prepared graphs, took rigorous calls.
I had worked as an incident manager having to sit on client calls along with team-lead and worked on P2 incidents

Well-versed with those troubleshooting steps in order to get the end-user's technical issues fixed.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Leveraged cloud computing resources effectively to scale up infrastructure during periods of high demand.
• Contributed to business growth by actively participating in sales presentations and product demonstrations for prospective clients.
• Streamlined project management for better team coordination and faster completion times.
• Enhanced client satisfaction with timely delivery of IT solutions tailored to their unique needs.
• Improved system efficiency by optimizing IT processes and implementing automation tools.
• Provided technical support to end-users, promptly resolving issues and ensuring minimal disruption to operations.
• Reduced downtime by proactively identifying potential issues and implementing preventive measures.
• Facilitated knowledge transfer through comprehensive documentation and training sessions for both staff and clients.
• Optimized network performance by monitoring traffic patterns, implementing caching policies, and upgrading hardware components as needed.
• Conducted thorough assessments of client IT infrastructure, recommending upgrades and improvements when necessary.
• Trained junior consultants on industry best practices while providing guidance on complex technical challenges.