Results-driven Quality & Warehouse leader with 13+ years enhancing product quality and inventory performance in supermarket and ecommerce supply chains. Developed data-driven QA frameworks and supplier scorecards that significantly reduced product defects and improved onshelf availability. Led cross-functional root cause analysis and implemented continuous improvement initiatives to optimize inspection processes and training, driving efficiency and customer satisfaction.
Work History
Warehouse Lead
2 Months
More Retail Pvt Ltd. | Bengaluru | 08.2026 - Current
Performed essential warehouse functions to ensure smooth daily operations and task coordination. by organizing tasks among workers efficiently.
Trained new staff on safety protocols and proper equipment use to promote compliance and efficiency.
Followed safety practices during forklift movement, pallet handling, and dock operations.
Verified inventory records and updated warehouse logs to ensure accurate stock control.
Collaborated with purchase, sales, and transport teams to coordinate shipment readiness.
Supported warehouse shifts for fresh produce handling and daily dispatch work.
Led root-cause analysis and corrective action projects with cross-functional teams to eliminate recurring failures, reducing repeat defects by ~45% and raising customer satisfaction.
Built and implemented a data-driven QA framework and calibrated inspection protocols across inbound, storage and outbound operations, standardizing checks and reducing product defects by ~30% while improving on-shelf availability by ~15%.
Launched a supplier quality program (onboarding standards, SLAs, performance scorecards) that improved vendor compliance and cut supplier-related incidents by ~40%.
Managed calibration and preventive maintenance for inspection equipment, enhancing measurement accuracy and cutting inspection downtime by ~20%.
Designed QA training, audit schedules, and KPI dashboards to boost inspection coverage and integrate continuous improvement across stores and DCs.
Store Supervisor
9 Months
SM Fresh Supermarket | Bengaluru | 05.2024 - 02.2025
Enhanced merchandising product placement and visual displays to drive customer engagement and increase average basket size.
Analyzed sales and traffic data to identify trends and inform strategic growth initiatives.
Followed safety and loss-prevention procedures to support secure, compliant store operations.
Set payroll rosters and labor schedules to help improve staff productivity and manage operating costs.
Oversaw inventory control and reorder processes to minimize stockouts and reduce shrinkage.
Category Lead
2 Years 3 Months
Udaan Ecommerce | Bengaluru | 11.2021 - 02.2024
Analyzed category and consumer data to identify trends and define category positioning, enhancing visibility and driving sell-through.
Collaborated with buyers and merchandisers to expand assortment and optimize margin mix.
Developed promotional banners and campaigns to increase GMV and average order value, while managing vendor onboarding and compliance documentation.
Forecasted product demand and managed inventory planning to sustain availability and reduce overstocks.
Monitored unhealthy inventory and implemented remediation actions, reducing unsold stock at frontend and backend.
Receiving Incharge
5 Years 10 Months
TATA Bigbasket | Bengaluru | 12.2015 - 10.2021
Supervised daily receiving operations, optimized workflows, and enhanced reporting to improve throughput and operational efficiency.
Planned and coordinated inbound receipts to meet service-level targets, ensuring timely availability of quality stock for stores and customers.
Enforced receiving QC processes and quality checks, protecting product condition and minimizing handling damage and defects.
Maintained safety and security procedures in receiving and DC operations, ensuring regulatory compliance and reducing incident risk.
Store Supervisor
2 Years 9 Months
Food World Supermarkets | Bengaluru | 03.2013 - 12.2015
Implemented sales strategies and staff training to increase store sales and employee output.
Managed daily store operations, enhancing merchandising, shelving, and customer service effectiveness.
Delegated staff duties, monitored performance, and coached team members to elevate overall productivity.
Compiled inventory and sales reports for management, supporting informed decisions on productivity and budget allocation.
Education
BA - English
SMU | Jaipur | 03-2026
Bachelor of Arts (English) — ongoing. Relevant coursework in Economics and Statistics strengthening analytical thinking, written communication and quantitative skills applied to operations, data analysis and vendor/customer communication.
10+2 - Commerce
S.R.A.P College | Chakia | 03-2011
Higher Secondary (Commerce) — coursework in Accounting, Business Studies, Economics and Mathematics; developed foundational financial literacy, bookkeeping and quantitative problem-solving skills. Gained practical Excel experience (formulas, basic analysis) applied to inventory tracking and vendor reconciliation.
ADCA - Computer Applications
Wizard Tech PVT LTD | Chakia | 04-2010
Advanced Diploma in Computer Applications: practical training in MS Office and Excel (pivot tables, formulas), basic database concepts and data-entry best practices; focused on improving data processing efficiency and accuracy in administrative tasks.