MD ARQAM K
Bangalore
Summary
Seeking a position in an organization, with a professional work driven environment, where I can apply my skills, ideas and creativity while fulfilling organization goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist Control Testing
ANZ
Bangalore
06.2024 - Current
- Perform control testing to evaluate the effectiveness of internal controls and ensure compliance with regulatory requirements.
- Conducting meeting with business and performing walkthrough for the controls.
- Identifying gaps of end-to-end process of the controls from the business.
- Analyzed key performance indicators to identify effective strategies.
- Audited company's legal documents to verify compliant policies and procedures.
- Control assessment performed to showcase the design effectiveness and operating effectiveness testing.
- Review internal policies and documents to ensure alignment with the company's risk management framework and industry standards.
- Provide recommendation and improvements on the test results.
- Updating and documenting the test result related to NFR to ensure compliance and quality standards are met.
- Commended for timely completion of the Business Control Dashboard.
- Routine Interval Check(RIC) checklist for Business Governance Central Team for all the task performed by CSO Leads.
- Accurate and Timely updating of the Monthly Allocation and Share Folder data.
- Accurate report handling of attendance and WFO adherence for all the staff.
- Verification and correction of records in confluence and data management of the Business Control Dashboard.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Trust & Safety Senior Analyst
Accenture Pvt. Ltd.
Bengaluru
11.2022 - 06.2024
- Handling the team in content moderation, policy enforcement, user safety, and risk management and acting as a lead and driving the Metrics analysis for the team
- Working on JOBS process which is a part of client LOB where we Review the Trust and Safety of the Jobs post which is available in the platform
- Creating daily/weekly process reports and shared among team members for performance tracking and quality management
- Provide Feedback to the team on policies and Internal changes
- Following up with the Team on the SLA changes, Policy updates with refresher session and add-on Trainings
- Achieved great numbers in such as the volume of content reviewed, policy violations identified, and user safety incidents resolved
- Escalating high risk cases like identifying fraud and collaborating with cross-functional teams
Trust & Safety Associate
Accenture Pvt. Ltd.
Bengaluru
08.2017 - 11.2022
- Worked on Artificial Intelligence and Image Recognition system Machine Learning Project for Self-Driving Vehicle (Autonomous Vehicle)
- Analysis of the issues utilizing existing data, client inputs and recommend solutions for team members
- Evaluated several segmentation and image processing techniques
- Handling Object tracking tasks via Spare5 platform, performing quality checks, identifying editor discrepancies and providing feedback to the production support team
- As a Human Quality Analyst continuously review the specifications, test procedures and standards to ensure technical accuracy, compliance and completeness
- Creating daily/weekly process reports and shared among team members for performance tracking and quality management
- Working with clients to understand the requirements and ensure all process improvements are performed and adhering to the guidelines
- Determining & prioritizing issues to aid in developing the internal audit by performing weekly validations, rolling out reports
- Performing revalidation to be issue free and quality compliant from analyst end as well as audit perspective
- Provide training sessions to production support staff in future changes in process improvements
- Monitoring queues managed by the team and assigning tasks to the team members, following up on mails to avoid any kind of client discontent and escalations
- As part of the Meta audit team perform an end-to-end review on the remediated issues, update reports on all changes implemented and share with the engineering team for Patch updates
- Provide SME knowledge around dependencies between systems/processes and the impact of any changes to be performed
- Created various SOPs around the process and provided centralized access to the team through Microsoft SharePoint
Education
Bachelor of Computer Applications -
Kristu Jayanti College
Bengaluru, India07.2017
Karnataka Board of PreUniversity Education -
St. Germain Pu College
Bengaluru, India05.2014
Karnataka Secondary Education Examination Board -
Florence High School
Bengaluru, India04.2012
Skills
- Microsoft Office
- Control testing
- Data analysis
- Risk management
- HTML
- Adobe Photoshop
- Highly motivated
- Eager to learn
- Good team player
- Strong motivational skills
- Leadership skills
- Ability to produce the best results under pressure
- Proactive
- Effective business communication skills
- Versatile
- Ability to work on different types of projects
- Quality assurance
Accomplishments
- Certification in Life Skills.
- Received recognition as 'Star Performer' for FY18, FY21, FY23.
- Received appreciation from the client for handling the QA work and Trust and Safety platform and delivered the best.
- Received various appreciations and recognition for showcasing expertise on Embedded QA modules.
- Promoted to 'Trust & Safety Analyst for showcasing expertise on Quality Assurance and Trust and Safety domain.
Languages
- English
- Kannada
- Hindi
- Tamil
Awards
- Employee of the month
- Star of business award
Hobbies and Interests
- Gaming
- Internet
- Cricket
- Football
- Music and Movies
Values And Strengths
- Integrity
- Passionate
- Quick Learner
- Determined
- Innovative and Creative
Disclaimer
I, MD ARQAM K, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience and me.
Certification
- Received certificate on successfully clearing the "Guest Assurance Program".
Timeline
Specialist Control Testing
ANZ
06.2024 - Current
Trust & Safety Senior Analyst
Accenture Pvt. Ltd.
11.2022 - 06.2024
Trust & Safety Associate
Accenture Pvt. Ltd.
08.2017 - 11.2022
Bachelor of Computer Applications -
Kristu Jayanti College
Karnataka Board of PreUniversity Education -
St. Germain Pu College
Karnataka Secondary Education Examination Board -
Florence High School