Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Hobbies and Interests
Values And Strengths
Disclaimer
Certification
Timeline
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MD ARQAM K

Bangalore

Summary

Seeking a position in an organization, with a professional work driven environment, where I can apply my skills, ideas and creativity while fulfilling organization goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Specialist Control Testing

ANZ
Bangalore
06.2024 - Current
  • Perform control testing to evaluate the effectiveness of internal controls and ensure compliance with regulatory requirements.
  • Conducting meeting with business and performing walkthrough for the controls.
  • Identifying gaps of end-to-end process of the controls from the business.
  • Analyzed key performance indicators to identify effective strategies.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Control assessment performed to showcase the design effectiveness and operating effectiveness testing.
  • Review internal policies and documents to ensure alignment with the company's risk management framework and industry standards.
  • Provide recommendation and improvements on the test results.
  • Updating and documenting the test result related to NFR to ensure compliance and quality standards are met.
  • Commended for timely completion of the Business Control Dashboard.
  • Routine Interval Check(RIC) checklist for Business Governance Central Team for all the task performed by CSO Leads.
  • Accurate and Timely updating of the Monthly Allocation and Share Folder data.
  • Accurate report handling of attendance and WFO adherence for all the staff.
  • Verification and correction of records in confluence and data management of the Business Control Dashboard.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Trust & Safety Senior Analyst

Accenture Pvt. Ltd.
Bengaluru
11.2022 - 06.2024
  • Handling the team in content moderation, policy enforcement, user safety, and risk management and acting as a lead and driving the Metrics analysis for the team
  • Working on JOBS process which is a part of client LOB where we Review the Trust and Safety of the Jobs post which is available in the platform
  • Creating daily/weekly process reports and shared among team members for performance tracking and quality management
  • Provide Feedback to the team on policies and Internal changes
  • Following up with the Team on the SLA changes, Policy updates with refresher session and add-on Trainings
  • Achieved great numbers in such as the volume of content reviewed, policy violations identified, and user safety incidents resolved
  • Escalating high risk cases like identifying fraud and collaborating with cross-functional teams

Trust & Safety Associate

Accenture Pvt. Ltd.
Bengaluru
08.2017 - 11.2022
  • Worked on Artificial Intelligence and Image Recognition system Machine Learning Project for Self-Driving Vehicle (Autonomous Vehicle)
  • Analysis of the issues utilizing existing data, client inputs and recommend solutions for team members
  • Evaluated several segmentation and image processing techniques
  • Handling Object tracking tasks via Spare5 platform, performing quality checks, identifying editor discrepancies and providing feedback to the production support team
  • As a Human Quality Analyst continuously review the specifications, test procedures and standards to ensure technical accuracy, compliance and completeness
  • Creating daily/weekly process reports and shared among team members for performance tracking and quality management
  • Working with clients to understand the requirements and ensure all process improvements are performed and adhering to the guidelines
  • Determining & prioritizing issues to aid in developing the internal audit by performing weekly validations, rolling out reports
  • Performing revalidation to be issue free and quality compliant from analyst end as well as audit perspective
  • Provide training sessions to production support staff in future changes in process improvements
  • Monitoring queues managed by the team and assigning tasks to the team members, following up on mails to avoid any kind of client discontent and escalations
  • As part of the Meta audit team perform an end-to-end review on the remediated issues, update reports on all changes implemented and share with the engineering team for Patch updates
  • Provide SME knowledge around dependencies between systems/processes and the impact of any changes to be performed
  • Created various SOPs around the process and provided centralized access to the team through Microsoft SharePoint

Education

Bachelor of Computer Applications -

Kristu Jayanti College
Bengaluru, India
07.2017

Karnataka Board of PreUniversity Education -

St. Germain Pu College
Bengaluru, India
05.2014

Karnataka Secondary Education Examination Board -

Florence High School
Bengaluru, India
04.2012

Skills

  • Microsoft Office
  • Control testing
  • Data analysis
  • Risk management
  • HTML
  • Adobe Photoshop
  • Highly motivated
  • Eager to learn
  • Good team player
  • Strong motivational skills
  • Leadership skills
  • Ability to produce the best results under pressure
  • Proactive
  • Effective business communication skills
  • Versatile
  • Ability to work on different types of projects
  • Quality assurance

Accomplishments

  • Certification in Life Skills.
  • Received recognition as 'Star Performer' for FY18, FY21, FY23.
  • Received appreciation from the client for handling the QA work and Trust and Safety platform and delivered the best.
  • Received various appreciations and recognition for showcasing expertise on Embedded QA modules.
  • Promoted to 'Trust & Safety Analyst for showcasing expertise on Quality Assurance and Trust and Safety domain.

Languages

  • English
  • Kannada
  • Hindi
  • Tamil

Awards

  • Employee of the month
  • Star of business award

Hobbies and Interests

  • Gaming
  • Internet
  • Cricket
  • Football
  • Music and Movies

Values And Strengths

  • Integrity
  • Passionate
  • Quick Learner
  • Determined
  • Innovative and Creative

Disclaimer

I, MD ARQAM K, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience and me.

Certification

  • Received certificate on successfully clearing the "Guest Assurance Program".

Timeline

Specialist Control Testing

ANZ
06.2024 - Current

Trust & Safety Senior Analyst

Accenture Pvt. Ltd.
11.2022 - 06.2024

Trust & Safety Associate

Accenture Pvt. Ltd.
08.2017 - 11.2022

Bachelor of Computer Applications -

Kristu Jayanti College

Karnataka Board of PreUniversity Education -

St. Germain Pu College

Karnataka Secondary Education Examination Board -

Florence High School
MD ARQAM K