MD ARSAD
Naihati
Summary
Results-driven Restaurant Service Manager with expertise in staff training, operational efficiency, and customer service. Committed to enhancing service delivery and improving employee retention.
Overview
7
7
years of professional experience
Work History
Restaurant Service Manager
MD ARSAD
HYDERABAD
08.2023 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to maintain high service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented operational procedures to improve efficiency in service delivery.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Organized team meetings to foster communication and teamwork among staff.
- Developed promotional campaigns to attract new customers and increase revenue.
- Developed and implemented strategies for improving customer satisfaction.
- Coordinated with suppliers to ensure prompt delivery of goods at competitive prices.
Senior Executive
MD ARSAD
KOLKATA
08.2021 - 03.2023
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Guest Service Associate
MD ARSAD
CHENNAI
10.2018 - 07.2021
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to maintain high service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Conducted regular performance appraisals of staff members to improve quality of service.
- Reviewed financial statements regularly to identify opportunities for cost savings.
- Assisted in menu development by suggesting items based on seasonal ingredients or popular trends.
Education
High School Diploma -
PALASHI A.D.P HIGH SCHOOL
PALASHI. KANCHRAPARASkills
- Staff training
- Customer service
- Team leadership
- Menu development
- Inventory management
- Operational efficiency
- Employee retention
- Table management
- Strong leadership
- Team management
- Customer loyalty
- Food service background
- Personnel recruiting
- Staff management
- Restaurant operations management
- Point of sale (POS) system operation
- Hospitality management
- Team collaboration
Languages
Bengali
First Language
English
Beginner
A1
Timeline
Restaurant Service Manager
MD ARSAD
08.2023 - Current
Senior Executive
MD ARSAD
08.2021 - 03.2023
Senior Guest Service Associate
MD ARSAD
10.2018 - 07.2021
High School Diploma -
PALASHI A.D.P HIGH SCHOOL
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