Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MD ARSAD

Naihati

Summary

Results-driven Restaurant Service Manager with expertise in staff training, operational efficiency, and customer service. Committed to enhancing service delivery and improving employee retention.

Overview

7
7
years of professional experience

Work History

Restaurant Service Manager

MD ARSAD
HYDERABAD
08.2023 - Current
  • Managed daily restaurant operations and ensured smooth service flow.
  • Trained and supervised staff to maintain high service standards.
  • Developed staff schedules to optimize coverage during peak hours.
  • Implemented operational procedures to improve efficiency in service delivery.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Organized team meetings to foster communication and teamwork among staff.
  • Developed promotional campaigns to attract new customers and increase revenue.
  • Developed and implemented strategies for improving customer satisfaction.
  • Coordinated with suppliers to ensure prompt delivery of goods at competitive prices.

Senior Executive

MD ARSAD
KOLKATA
08.2021 - 03.2023
  • Developed and implemented strategic plans to achieve company objectives.
  • Negotiated contracts with vendors for goods and services at competitive prices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Senior Guest Service Associate

MD ARSAD
CHENNAI
10.2018 - 07.2021
  • Managed daily restaurant operations and ensured smooth service flow.
  • Trained and supervised staff to maintain high service standards.
  • Developed staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints effectively to enhance satisfaction levels.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Conducted regular performance appraisals of staff members to improve quality of service.
  • Reviewed financial statements regularly to identify opportunities for cost savings.
  • Assisted in menu development by suggesting items based on seasonal ingredients or popular trends.

Education

High School Diploma -

PALASHI A.D.P HIGH SCHOOL
PALASHI. KANCHRAPARA

Skills

  • Staff training
  • Customer service
  • Team leadership
  • Menu development
  • Inventory management
  • Operational efficiency
  • Employee retention
  • Table management
  • Strong leadership
  • Team management
  • Customer loyalty
  • Food service background
  • Personnel recruiting
  • Staff management
  • Restaurant operations management
  • Point of sale (POS) system operation
  • Hospitality management
  • Team collaboration

Languages

Bengali
First Language
English
Beginner
A1

Timeline

Restaurant Service Manager

MD ARSAD
08.2023 - Current

Senior Executive

MD ARSAD
08.2021 - 03.2023

Senior Guest Service Associate

MD ARSAD
10.2018 - 07.2021

High School Diploma -

PALASHI A.D.P HIGH SCHOOL

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