Md Aslam
Sale , customer service and Store operation
Kolkata
Summary
Seeking dynamic assignments incorporate with a growth oriented organization.
Looking for a position as Store Manager to utilize my knowledge and proficiency in a fast paced environment. Enthusiastic, Energetic and Dedicated with 10 years of experience in Retail Sales , Customer Service and Store Operation.
Overview
10
10
years of professional experience
2
2
Certification
1
1
Language
Work History
Business Development Associate
House of Edtech
09.2025 - Current
- Roles & Responsibilities
- Lead Conversion & Client Onboarding
- Consultative Selling
- Program Knowledge Mastery
- Follow-Ups & Relationship Management
- Reporting & Performance
Store Manager
Puma-Quess Corp Limited
04.2023 - 07.2025
- Role & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and executed promotional strategies to enhance customer engagement and drive foot traffic.
- Fostered a positive work environment by mentoring staff and promoting teamwork.
Store Manager
Kitco-MBO-Daffodil Accord Traders Pvt Ltd
12.2021 - 03.2023
- Role & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Streamlined operational processes to improve efficiency and enhance customer service quality.
- Ensured compliance with company policies and procedures through regular audits and staff training.
Assistant Store Manager
Adidas-Daffodil Accord Traders Pvt Ltd
03.2020 - 11.2021
- Role & Responsibilities
- Oversaw daily store operations, ensuring compliance with brand standards and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving strategic inventory management decisions.
- Implemented visual merchandising strategies to optimize product presentation and customer engagement.
Store Manager
Reebok-Daffodil Accord Traders Pvt Ltd
04.2019 - 02.2020
- Roles & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Coordinated staff scheduling and resource allocation to maximize operational effectiveness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store In-charge/Retail Sales Associate
Cool Club – Apparel Group Qatar
04.2017 - 03.2019
- Roles & Responsibilities
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted product demonstrations to educate customers and boost sales.
- Trained and mentored new sales associates on company policies and sales techniques
Customer Relation Officer
Bharti Airtel Ltd.
09.2015 - 03.2017
- Roles & Responsibilities
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Developed and maintained strong relationships with clients, ensuring effective communication.
- Analyzed service feedback to identify trends, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Education
MBA - Finance & Marketing
Eastern Institute of Management
Kolkata, India01.2015
B com (Hons) - Account & Finance
Umes Chandra College of Commerce
Kolkata, India01.2009
Skills
Organization and Time Management
Certification
Summer Internship : from Landmark Group at Max Elgin Store.
Professional Strengths
- Excellent Verbal and Written communication skills.
- Organized, Decisive with strong Leadership skills.
- Possess excellent planning and Organizational skills.
- Ability to Motivate, inspire and lead a team successfully
- Goal-oriented and ability to handle multiple tasks.
- Possess excellent negotiation and management skills.
- Enthusiastic, Confidence with good sense of Responsibility.
- Ability to work under Pressure.
Strengths
- Committed, detail-orientated.
- Friendly, good communication.
- Hardworking with smart work, honest.
- Learning from mistakes & others, positive.
- Quick leaner & team player
Additional Information
The above mentioned details are true to the best of my knowledge.
Date:
(Md Aslam)
Timeline
Business Development Associate
House of Edtech
09.2025 - Current
Store Manager
Puma-Quess Corp Limited
04.2023 - 07.2025
Store Manager
Kitco-MBO-Daffodil Accord Traders Pvt Ltd
12.2021 - 03.2023
Assistant Store Manager
Adidas-Daffodil Accord Traders Pvt Ltd
03.2020 - 11.2021
Store Manager
Reebok-Daffodil Accord Traders Pvt Ltd
04.2019 - 02.2020
Store In-charge/Retail Sales Associate
Cool Club – Apparel Group Qatar
04.2017 - 03.2019
Customer Relation Officer
Bharti Airtel Ltd.
09.2015 - 03.2017
MBA - Finance & Marketing
Eastern Institute of Management
B com (Hons) - Account & Finance
Umes Chandra College of Commerce