Md Aslam
Sale , customer service and Store operation
Kolkata
Summary
Seeking dynamic assignments incorporate with a growth oriented organization.
Looking for a position as Store Manager to utilize my knowledge and proficiency in a fast paced environment. Enthusiastic, Energetic and Dedicated with 10 years of experience in Retail Sales , Customer Service and Store Operation.
Overview
10
10
years of professional experience
2
2
Certification
1
1
Language
Work History
Business Development Associate
House of Edtech
Kolkata, India
09.2025 - Current
- Roles & Responsibilities
- Lead Conversion & Client Onboarding
- Consultative Selling
- Program Knowledge Mastery
- Follow-Ups & Relationship Management
- Reporting & Performance
Store Manager
Puma-Quess Corp Limited
Kolkata, India
04.2023 - 07.2025
- Role & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and executed promotional strategies to enhance customer engagement and drive foot traffic.
- Fostered a positive work environment by mentoring staff and promoting teamwork.
Store Manager
Kitco-MBO-Daffodil Accord Traders Pvt Ltd
Kolkata, India
12.2021 - 03.2023
- Role & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Streamlined operational processes to improve efficiency and enhance customer service quality.
- Ensured compliance with company policies and procedures through regular audits and staff training.
Assistant Store Manager
Adidas-Daffodil Accord Traders Pvt Ltd
Kolkata, India
03.2020 - 11.2021
- Role & Responsibilities
- Oversaw daily store operations, ensuring compliance with brand standards and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving strategic inventory management decisions.
- Implemented visual merchandising strategies to optimize product presentation and customer engagement.
Store Manager
Reebok-Daffodil Accord Traders Pvt Ltd
Kolkata, India
04.2019 - 02.2020
- Roles & Responsibilities
- Led team in achieving sales targets through effective training and performance management.
- Coordinated staff scheduling and resource allocation to maximize operational effectiveness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store In-charge/Retail Sales Associate
Cool Club – Apparel Group Qatar
Qatar
04.2017 - 03.2019
- Roles & Responsibilities
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted product demonstrations to educate customers and boost sales.
- Trained and mentored new sales associates on company policies and sales techniques
Customer Relation Officer
Bharti Airtel Ltd.
Kolkata, India
09.2015 - 03.2017
- Roles & Responsibilities
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Developed and maintained strong relationships with clients, ensuring effective communication.
- Analyzed service feedback to identify trends, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Education
MBA - Finance & Marketing
Eastern Institute of Management
Kolkata, India01.2015
B com (Hons) - Account & Finance
Umes Chandra College of Commerce
Kolkata, India01.2009
Skills
Organization and Time Management
Planning and Coordination
Teamwork and Collaboration
Product and service sales
Stocking and replenishing
Visual Merchandising
Cash Handling
Training and Development
Proficient in MS Office applications
Proficient in Windows operating systems (7, 8, 10)
Diploma in Software Engineering from NIIT
Hardware & Networking from DOEACC Jadavpur University
Certification
Summer Internship : from Landmark Group at Max Elgin Store.
Professional Strengths
- Excellent Verbal and Written communication skills.
- Organized, Decisive with strong Leadership skills.
- Possess excellent planning and Organizational skills.
- Ability to Motivate, inspire and lead a team successfully
- Goal-oriented and ability to handle multiple tasks.
- Possess excellent negotiation and management skills.
- Enthusiastic, Confidence with good sense of Responsibility.
- Ability to work under Pressure.
Strengths
- Committed, detail-orientated.
- Friendly, good communication.
- Hardworking with smart work, honest.
- Learning from mistakes & others, positive.
- Quick leaner & team player
Additional Information
The above mentioned details are true to the best of my knowledge.
Date:
(Md Aslam)
Timeline
Business Development Associate
House of Edtech
09.2025 - Current
Store Manager
Puma-Quess Corp Limited
04.2023 - 07.2025
Store Manager
Kitco-MBO-Daffodil Accord Traders Pvt Ltd
12.2021 - 03.2023
Assistant Store Manager
Adidas-Daffodil Accord Traders Pvt Ltd
03.2020 - 11.2021
Store Manager
Reebok-Daffodil Accord Traders Pvt Ltd
04.2019 - 02.2020
Store In-charge/Retail Sales Associate
Cool Club – Apparel Group Qatar
04.2017 - 03.2019
Customer Relation Officer
Bharti Airtel Ltd.
09.2015 - 03.2017
MBA - Finance & Marketing
Eastern Institute of Management
B com (Hons) - Account & Finance
Umes Chandra College of Commerce