MD AZAD
New Delhi
Summary
Client Service Executive with four years of experience in the label and textile manufacturing industry, responsible for delivering exceptional client support and driving operational efficiency to ensure high levels of customer satisfaction.Additionally, the sales and production teams to enhance communication and streamline processes.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Manohar Filaments Pvt Ltd
02.2024 - Current
- Experience working with ERP functionalities, specifically in SAP SD and MF Digital, to drive operational excellence.
- Addressed customer inquiries promptly and effectively through email and phone communication, ensuring a smooth and responsive interface.
- Dealing customers with real-time updates on order status, encompassing dispatch details, delay notifications, and material availability information. Coordinated seamlessly with Cross-Functional Teams, including Planning, Logistics, and Execution within the Supply Chain, to resolve queries and optimize order management processes.
- Streamlined proforma invoice creation with accurate pricing and ensured timely scheduling of production.
Client Service Executive
Nilorn India Pvt Ltd
02.2021 - 01.2024
- Proficient in generating and managing the documents using Microsoft Dynamics NAV, ERP system, ensuring accuracy and compliance with organizational processes.
- Conducted on-site visits to client facilities to address and resolve complaints or issues, ensuring prompt and effective service delivery.
- Responded promptly and professionally to customer inquiries via email and phone, maintaining a responsive and client-focused communication channel.
- Collaborated effectively with cross-functional teams such as Planning, Logistics, and Execution to resolve issues and streamline order management within the supply chain.
Education
B.Com -
University of Delhi
01-2020
Higher Secondary - Commerce
CBSE
01-2017
Secondary School of Examination -
CBSE
01-2015
Skills
- Total Brand Management: Experienced in overseeing and managing all aspects of brand representation strategy in design and fashion branding
- Key Responsibilities: Handling Sweden, UK, Dubai brands like Joules, MAX - Landmark, Cotton Trader, Street One, Fat Face, & Sons, Boden, Cyber Jammies, Princess, Horze International, ZARA, etc
- Built and maintained strong relationships with clients in the design and fashion industry, understanding their unique needs and preferences
- Demonstrated expertise in utilizing Microsoft Dynamics NAV and SAP SD, for comprehensive Enterprise Resource Planning (ERP) functionalities
- Product Range Expertise: Includes Woven Labels, Swing Tickets, Barcode Labels, RFID and QR code, Hangtags FSC paper, Heat Transfer, Printed Fabric and Care Labels, Packaging, Metal Accessories, Boxes, Jacquard tape, and Bespoke Packaging
- Managed end-to-end import and export processes, leveraging a strong understanding of global trade regulations
- Certificate on course and computer concepts
Languages
- Hindi
- English
Personal Information
- Date of Birth: 03/14/200
- Nationality: Indian
Timeline
Customer Service Executive
Manohar Filaments Pvt Ltd
02.2024 - Current
Client Service Executive
Nilorn India Pvt Ltd
02.2021 - 01.2024
B.Com -
University of Delhi
Higher Secondary - Commerce
CBSE
Secondary School of Examination -
CBSE
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