MD Azharuddin
Operations Supervisor
Hyderabad
Summary
Exceptional Operations Supervisor focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Supervisor of Operations
Amazon Development Center
Hyderabad
03.2018 - 05.2023
- Help P2P agents with expert advice to fix issues.
- Help agents with refunds, Troubleshooting, Ticketing.
- Handle escalations.
- Help customers troubleshoot and set up kindle and Alexa devices
- Use appropriate tools narrow down the problem and help the customer
- Work with alexa and kindle devices and replicate the issues and help developers understand what is the error
- Escalate unresolved issues using tickets and resolve the issue based on it
- Help customers with return/refund for kindle content
- Help customers to set up alexa/Kindle devices
- Resolve issues related to smart home devices which support Alexa
- Refer help pages web and other resources to resolve the issues with Echo and other devices supported by Alexa.
Kindle Technical Support
Amazon Development Center
Hyderabad
09.2015 - 09.2017
- Handle Account issues where the customer is not able to sign into his account
- Help customers get access to their account
- Stop unauthorized access to the account
- Hold accounts if encounter any suspicious activities
- Check the account history using internal tools and grant access to authorized user help them change there password and email address and other personal information
- Handle calls where the customer complains that someone else is using his account block and help the authorized customer gain access to the account
- Send password reset links after authorizing the customer
- Help customers with multiple accounts
- Forward accounts with suspicious activities to TRMS team
- Worked as interim Department Specific Trainer
- Awarded as Top CSR in the second month of Joining
Co-ordinator
Jabal
07.2010 - 07.2011
- Al – Fand -, Handle accounts and payments
- Create invoices depending on quotation
- Handling employees timesheets and time cards
- Hiring and enrolling people in the companies with requirement
- Submitting invoices and clearing the payments .
Education
Bachelor of Science - Computer Science Engineering.
Krishana Murthy College of Engineering And Technology, JETKING Institute
Hyderabad 07.2011 - 09.2015
Skills
Deepdive, Finding Fix for issues, Customer handling, Customer service, Technical support
Operating system : Windows, Mac , Linux, Redhat, DosProgramming Languages : Java , c,cWeb technology's : HTML , XMLMicrosoft Technologies : MS OFFICE
SQL, EXCEL
Timeline
Supervisor of Operations
Amazon Development Center
03.2018 - 05.2023
Kindle Technical Support
Amazon Development Center
09.2015 - 09.2017
Bachelor of Science - Computer Science Engineering.
Krishana Murthy College of Engineering And Technology, JETKING Institute
07.2011 - 09.2015
Co-ordinator
Jabal
07.2010 - 07.2011