Hi, I’m
Md Emran Khan
Service Engineer
Bhopal
Summary
Results-oriented Service Engineer with over 10 years of experience in the automobile sector, specializing in customer service, spare parts management, and maintenance. Skilled in diagnosing mechanical issues, implementing preventive maintenance, and providing technical support. Known for strong problem-solving, communication, and collaboration skills, enhancing efficiency and customer satisfaction. Expertise in managing customer relationships, troubleshooting, and generating support tickets, with a focus on optimizing performance, improving production capabilities, and reducing costs to drive operational success and customer satisfaction.
Overview
12
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Eicher TractorsPune
Senior Service Engineer
08.2021 - Current
Job overview
- Company Overview: Tafe Motors & Tractors Ltd Maharashtra Location
- To Hand lathe 14 Nos dealers for Business and Service Activities
- Tafe Motors & Tractors Ltd Maharashtra Location
- Achieved optimal machinery performance by executing regular preventive maintenance.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Reduced equipment downtime with proactive preventive maintenance procedures.
- Performed root cause analysis investigations to determine appropriate corrective actions for recurring technical issues, reducing repeat incidents significantly over time.
- Ensured adherence to safety protocols while performing tasks, minimizing workplace accidents and injuries.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
Eicher TractorsJhansi
Customer Service Executive
08.2018 - 08.2021
Job overview
- Company Overview: Tafe Motors Tractors Ltd CUP Location
- To Hand lathe 07 Nos dealers for Business and Service Activities
- Tafe Motors & Tractors Ltd CUP Location
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
- Increased first-call resolution rates by thoroughly understanding company policies, procedures, and products/services offered.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Eicher TractorsBhopal
Senior Field Service Technician
12.2014 - 08.2021
Job overview
- Company Overview: Tafe Motors & Tractors Ltd
- To give service support & All service Activity & Product sport and DMS & Zoho portal work (Bhopal) Location. (as a technician) Tafe Motors & Tractor Ltd
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
VE Commercial Eicher Motor Pvt. LtdIndore
Training
12.2012 - 12.2014
Job overview
- On job Training 1year Rear axle line and 1Year Transmission Line work, (On job training)
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Skilled at working independently and collaboratively in a team environment.
Education
R.K.D.F UniversityBhopal, MP
Mechanical Engineering
12.2017 - 08.2020
Indo- German Tool RoomIndore, MP
ITI
12.2012 - 12.2014
H.S.C. Up BoardGhazipur, UP
Master of Science
07.2012 - 04.2013
S.S.C U.P BoardGhazipur, UP
High School Diploma
06.2010 - 04.2011
Skills
Technical solution development
undefinedCertification
Indo German Tool Room, Indore, MP, 12/01/12 - 12/31/14
Languages
Hindi
English
Marathi
Interests
Travelling
Participation in social activities and awareness events.
Custom Section
- Handling customer service problems, retention, spare part availability, claim settlement & warranty defects.
- Warranty/Post Warranty Settlements
- Planning & conducting service activities in the dealership like Mega Service Camp, Remote all location service camp, Local Mechanic Meet, Old Customer Connect, Driver Meet etc.
- Workshop Revenue & Parts & Lube business growth
- Failure Analysis, problem Resolving, Raise & communicate product complaint Reports to HQ (PQR)
- Training & Activities for workshop Mechanics / Local Mechanics
- Basic training and advance training finalized as per requirements
- Product Improvement / Complaint Analysis
- Interaction with Q.C., R&D for product Improvement
- Interaction with OE Suppliers on regional basis for product support and resolution of field issues.
- Appointment of Authorized Service Providers to given territories.
SIMPSON ENGINE TRAINING APRIL 2022
Completed comprehensive training on Simpson Engine, covering key operational procedures, maintenance, troubleshooting, and performance optimization techniques. Gained hands-on experience in utilizing and managing Simpson Engine systems to ensure efficient and reliable operation.
TRAINING ON CARRARO INDIA PVT. LTD. 4WD AXLE IN MARCH 2024
Completed specialized training on Carraro 4WD axles, focusing on system design, installation, maintenance, and troubleshooting. Gained expertise in ensuring optimal performance, reliability, and service life of Carraro 4WD axle systems.
SHIKHAR TRAINING DONE ON SAR (SERVICE ABSORPTION RATIO) IN MAY 2024 & DEC 2024
Completed SHIKHAR training focused on the Service Absorption Ratio (SAR), covering techniques for calculating and analyzing absorption rates, improving service efficiency, and optimizing resource allocation. Gained practical knowledge in applying SAR metrics to enhance service performance and profitability.
Accomplishments
Awarded "Best Service Engineer" for exceptional technical performance, dedication to customer satisfaction, and excellence in troubleshooting and maintenance. Recognized for consistently delivering top-tier service and contributing to operational efficiency.
Timeline
Senior Service Engineer
Eicher Tractors
08.2021 - Current
Customer Service Executive
Eicher Tractors
08.2018 - 08.2021
R.K.D.F University
Mechanical Engineering
12.2017 - 08.2020
Indo German Tool Room, Indore, MP, 12/01/12 - 12/31/14
12-2014
Senior Field Service Technician
Eicher Tractors
12.2014 - 08.2021
Training
VE Commercial Eicher Motor Pvt. Ltd
12.2012 - 12.2014
Indo- German Tool Room
ITI
12.2012 - 12.2014
H.S.C. Up Board
Master of Science
07.2012 - 04.2013
S.S.C U.P Board
High School Diploma
06.2010 - 04.2011
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