MD FAKHRE ALAM

• GREETING AND WELCOMING GUEST
• TABLE SERVICE
• BILL PRESENTATION
• STORE CHECK OR PICK UP
• INVENTORY EVERY END OF MONTH
• MAINTAIN HYGIENE
• CLEANING SIDE STATION
• FILLING REGULAR WATER BOTTLE
• TAKING FEEDBACK FROM EVERY GUEST

• GUEST WELCOMING
• ORDER TAKING
• FOOD SERVICE
• TABLE MAINTENANCE
• BILLING

• CHECKIN/CHECKOUT ROOM CLEANING SEQUENCE
• Executed bed making with hospital corners and precise pillow placement standards to ensure guest comfort and satisfaction.
• Performed deep cleaning and sanitization of bathrooms

FRONT OFFICE DEPARTMENT (DEC-31STDEC)

• PMS SOFTWARE TRAINING:OPERA,IDS ETC FOR BOOKING CREATION,MODIFICATION,CANCELLATION
• GUEST GREETING STANDARDS:EYE CONTACT,SMILE,PROPER SALUTATION
• ID VERIFICATION,REGISTRATION CARD AND C-FROM COMPLETION

FOOD AND BEVERAGES SERVICES(JAN-MARCH)

• Managed food and beverage inventory
• Greeted guests within 10 seconds with eye contact and a smile, enhancing overall guest experience.
• TABLE SETUP:PRE MEAL SETUP,COURSE SETUP,CRUMBLING DOWN
• Managed order taking sequence and KOT/BOT process to ensure accurate and timely service delivery.