Remarkable track record in managing entire service operations along with implementation of various techniques for improving the process operations along with cost-effectiveness. Proficiency in delivering results in growth, revenue, operational performance, and profitability; building strong rapport with customers through customer centric approach to sustain the profitability. Proven excellence in facilitating end-to-end development & implementation of training programs, development of various nontechnical/ behavioral skills modules and assessment of training effectiveness. Expert in setting-up service management processes involving evaluation & improvement of the service center's on a continuing basis; increasing productivity of service and service sales force by devising customer oriented Service Policies, Systems and SOPs. Excels in planning and executing preventive & corrective maintenance programs; recommending cost-effective engineering solutions. Skillful at monitoring, & motivating the team & workforce to enhance their efficiencies & assisting them to deliver quality services; team player with strong analytical, problem-solving and communication skills
Strategic Planning
After-sales Operations
Customer Servicing / Relationship Management
Training & Development
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