Md Ismail

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

o Core job involves selling of online recruitment solutions; Job Postings & Resume Database Access; and also the
website as a premium internet media property for Brand promotions from recruitment perspective.
o Handling post interview aspects such as follow up with the vendor for interview feedback.
o Responsible for interacting with clients, understanding their needs and nurturing relationships
o Driving business growth through identification and development of new areas
o Provide regular feedback on performance of product lines & Services
Identification of client issues and providing immediate Solutions by coordinating.

• Manage the sales, dealing with customer in their Queries related to sales, maintaining & tracking record for Inbound calls, capturing and maintaining customer data, reach the daily and monthly sales targets, taking the suggestion & feedback from the customer

• Manage the sales, converting the free listing of business to paid listing, reach the daily and monthly sales target
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Developed working relationships with internal and external customers while assisting with account management duties.

• Arranging Health camps for RWA & Institutions, generating upfront sales from the camps, reach the daily and monthly sales target, brand promotional activities

• Evaluated the success of various sales tactics through detailed analysis of key performance metrics, making data-driven adjustments as needed.
• Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
• Collaborated with marketing team to create targeted promotional materials for prospective clients.
• Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and versatility in meeting their unique needs.