MD ISMAIL
Tilak Nagar,New Delhi
Summary
To work in a stimulating environment where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts
Overview
9
9
years of professional experience
Work History
Service Advisor
Mahindra,Brajesh Automobile
Kishanganj
01.2021 - 04.2025
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed workflow for service operations.
- Provided detailed explanations of services and repairs to customers.
- Coordinated with technicians to ensure timely vehicle servicing.
- Maintained accurate records of customer interactions and service history.
- Addressed customer complaints and resolved issues effectively.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
Vehicle Evaluator
Maruti Suzuki,Seemanchal Automobile
Purnea,Bihar
12.2015 - 09.2019
- Evaluated vehicle performance and functionality during quality control inspections.
Education
B.Tech(Hons.) - ME
Lovely Professional University
PhagwaraSSC -
Kendriya Vidyalaya Jharoda kalan
New DelhiHSC -
Kendriya Vidyalaya Old cantt
AllahabadSkills
- SMPS repairing
Awards Honours
3rd Prize in Short put competition, Kendriya Vidyalaya Allahabad, 2007
Languages
- English
- Hindi
Extracurricular Activities
Participated in School Debate Competition, K.V Allahabad, 2008
Hobbies and Interests
- Listening to Music
- Reading Books
- Playing Cricket
Workshops Certifications Seminars
Currentry Training in Multitech institute in Tilak Nagar,New delhi for Electric Vehicle's Charger and Controller Repairing
Personal Information
- Father's Name: Mr Md Alam
- Mother's Name: Mrs Razia Parveen
- Date of Birth: 08/07/91
- Gender: Male
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Service Advisor
Mahindra,Brajesh Automobile
01.2021 - 04.2025
Vehicle Evaluator
Maruti Suzuki,Seemanchal Automobile
12.2015 - 09.2019
B.Tech(Hons.) - ME
Lovely Professional University
SSC -
Kendriya Vidyalaya Jharoda kalan
HSC -
Kendriya Vidyalaya Old cantt