MD ISMAIL
Virar
Summary
A seasoned and highly effective IT Operations Leader with 5+ years of proven, progressive experience driving operational efficiency, ensuring compliance, and managing complex technology landscapes in high-growth environments. Expertise spans the full spectrum of modern IT administration, from multi-platform system support (Windows, Linux, macOS) to advanced security and vendor relationship management. Specialized in maintaining high service availability, enforcing IT policies and ISO standards, and coordinating global infrastructure projects. Dedicated to optimizing workflows through meticulous documentation, reporting, and SOP development.
Strategic Senior Systems Engineer with [Area of study] degree and extensive systems configuration background. Managed design and implementation of [System] and completed project ahead of schedule. High-level CAD design and mechanical systems development skills enabled achievement of goals in challenging environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Systems Engineer (Infra)
Play Games24x7 PVT LTD
07.2018 - Current
- Administered and managed multi-OS endpoints (Windows, macOS, Linux) using JAMF Cloud, ManageEngine, and Microsoft Intune, ensuring centralized compliance and security enforcement.
- Led patch management automation, significantly reducing vulnerabilities and manual update cycles across 1,000+ endpoints for improved security posture.
- Maintained and optimized Google Workspace and Office 365 integration for seamless user provisioning, SSO access management, and collaboration service support.
- Configured and deployed network infrastructure components, including firewalls, VPNs, Wi-Fi access points (Ruckus Wireless), and complex routing requirements.
- Deployed and supported Zoom Rooms, Logitech conferencing systems, and endpoint video devices, significantly improving hybrid collaboration reliability.
- Conducted regular server room maintenance, backup validation, and system monitoring using tools such as Nagios and PagerDuty.
- Oversaw SAP, Precoro & NetSuite-based procurement, vendor coordination, and end-to-end IT asset lifecycle management, including inventory audits and deployment logistics.
- Collaborated with InfoSec teams on security initiatives, including the deployment and management of endpoint security solutions like CrowdStrike Falcon.
- Supported internal audit and compliance initiatives, ensuring proper documentation, SOP adherence, and evidence collection for ISO 27001 certification.
- Provided essential support to internal legal teams by coordinating the review, drafting, and execution of Non-Disclosure Agreements (NDAs) and vendor agreements.
IT Support Engineer (Deputed in Play Games24x7 on Contract)
Megha CompuSoft PVT LTD
05.2015 - 07.2018
- Delivered end-to-end L1/L2 technical support for desktop, network, and server issues impacting over 1,000 internal users globally, consistently maintaining high system availability and meeting all established Service Level Agreements (SLAs).
- Actively participated in critical IT projects, including large-scale system upgrades and Operating System (OS) deployments; streamlined the technical onboarding process for all new hires using platforms like ManageEngine and JAMF to ensure rapid integration.
- Led initiatives for security enforcement by executing periodic security audits on systems, diligently verifying patch management compliance, and generating detailed reports on antivirus software adherence across the organization to mitigate risk.
- Provided reliable first-line support for complex network infrastructure and successfully managed the configuration and ongoing maintenance of VPN and remote access services, guaranteeing secure and efficient work capabilities for a distributed, work-from-anywhere workforce.
- Managed the relationship and coordination with key hardware OEM vendors (Dell, HP, Lenovo) to facilitate prompt hardware replacement, manage warranty claims, and support procurement activities. Simultaneously supported daily administration of Google Workspace, focusing on email configurations, security access permissions, and efficient calendar resource management.
Field Engineer
Computer Connexions
02.2013 - 03.2015
- Provided on-site IT infrastructure setup and maintenance for client offices, including desktops, printers, and basic LAN/WAN installations.
- Installed, configured, and troubleshot Windows and Linux operating systems, ensuring stable system performance for business-critical operations.
- Assisted in structured cabling projects, switch/router setup, and IP configuration across client environments.
- Supported small business clients in setting up firewalls, antivirus solutions, and data backup policies.
- Coordinated with ISP providers for network provisioning, bandwidth upgrades, and incident escalation.
- Provided hardware-level troubleshooting for faulty drives, motherboards, and RAM modules, ensuring minimum downtime.
Field Engineer
Max Infotech LTD
02.2011 - 01.2013
- Installed and maintained desktop systems, printers, and peripherals for client sites across multiple locations.
- Provided software installation, driver updates, and routine preventive maintenance to ensure high uptime.
- Supported LAN/WAN troubleshooting including switch configuration and cabling.
- Delivered prompt resolution for customer service tickets ensuring a high level of client satisfaction.
- Conducted on-site system audits to identify upgrade requirements and suggest optimization opportunities.
Education
HSC -
PT KCCS I.C.M Mansa Dhimishri
Agra01-2008
SSC - undefined
New Sharwood IC Nehru Enclave
Agra01-2006
Skills
- IT Operations & Support: Expert in supporting and maintaining enterprise-level hardware and software across Windows, Linux, and macOS environments Highly proficient in utilizing ticketing tools for incident management, ensuring timely resolution of issues, comprehensive user coordination, and detailed reporting
- Access & Endpoint Management: Skilled in Identity and Access Management (IAM) for critical organizational platforms including Google Workspace, Office 365, Atlassian Jira, Zoom, and Asana, utilizing tools like GAM Extensive hands-on experience deploying and managing endpoint security (eg, CrowdStrike) and device management platforms (ManageEngine, JAMF), alongside operational management of VPN and corporate Wi-Fi
- Vendor & Asset Management: Specialized in end-to-end vendor management, including comprehensive service-level coordination, efficient handling of escalations to third-party vendors, and managing the full lifecycle of IT assets (acquisition, inventory, disposal) Provides crucial support for legal documents (NDA/Agreements) by coordinating with vendors and internal legal teams
- Compliance & Governance: Experienced in developing and maintaining Standard Operating Procedures (SOPs), performing meticulous documentation, and preparing necessary reports for management and compliance purposes Provides critical support during regulatory Audits and ensures strict adherence to organizational IT policies and ISO standards
- Root-cause analysis
- Cloud services
- Process documentation
- Project management
- Process optimization
Certification
- JAMF Certified Associate – JAMF Pro
- Diploma in Computer Hardware & Networking – Jetking Institute, Mumbai (2008-09-01 – 2010-02-01)
LANGUAGES
ENGLISH, HINDI, MARATHI
Timeline
Sr. Systems Engineer (Infra)
Play Games24x7 PVT LTD
07.2018 - Current
IT Support Engineer (Deputed in Play Games24x7 on Contract)
Megha CompuSoft PVT LTD
05.2015 - 07.2018
Field Engineer
Computer Connexions
02.2013 - 03.2015
Field Engineer
Max Infotech LTD
02.2011 - 01.2013
SSC - undefined
New Sharwood IC Nehru Enclave
HSC -
PT KCCS I.C.M Mansa Dhimishri