MD KARIM
HR Assistant II
Kolkata,West Bengal
Summary
Results-driven professional with a focus on customer service and HR support. Skilled in handling queries, resolving issues, and providing exceptional service. Proficient in communication, documentation, and maintaining records. Demonstrates effective teamwork and adherence to company policies. Proven track record in improving customer service levels and driving process enhancements. Contributes significantly to the enhancement of HR processes.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
3
3
years of post-secondary education
Work History
HR Assistant II
Amazon Development Centre, India
Bangalore
12.2020 - Current
- Providing exceptional customer service to Amazon employees by efficiently managing high volume of employee relations cases
- Utilizing shared service case management system to receive calls, voicemails, HR cases, and tickets
- Responding to queries regarding policies and programs, including attendance, benefits, payroll deductions, employee exit, and employment verification, and ensuring employees were correctly informed and educated on company policies
- Maintaining accurate and up-to-date documentation for each case, ensuring confidentiality and data privacy
- Conducting training sessions for new joiners during their nesting period by providing live shadowing sessions to ensure smooth transition into their roles
- Helped employees register for benefits programs using online portals
- Developed and maintained HR policies and procedures
Seller Support Associate
Teleperformance
Jaipur
04.2019 - 03.2020
- Highly skilled professional with strong background in providing exceptional support to Amazon sellers.
- Demonstrated expertise in handling end-to-end ownership of seller interactions, utilizing proactive problem-solving skills to resolve issues promptly.
- Adept at working independently, leveraging resources, policies, and standard operating procedures to achieve optimal results.
- Effectively manages seller accounts and collaborates with cross-functional teams to address seller-related issues.
- Assisted sellers with platform requirements for renewals and upgrades
Process Associate
Tata Consultancy Services Limited
Kolkata
05.2016 - 02.2019
- Experienced professional with expertise in customer finance and banking sectors. Skilled in invoicing, payment tracking, and ensuring accurate financial statements.
- Demonstrates strong coordination with internal departments and onshore clients to address customer needs. Complies with banking policies for refund processing and payment clearance.
- Adept in floor support and training associates on banking and finance operations. Proficient in maintaining month-end data and conducting quality audits.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Education
06.2012 - 06.2015
Skills
- Employee relation and Case Management
- International Calling
- Communication
- Problem solving
- Process improvement
- Cross functional collaboration
- Training and development
Certification
MS SQL Developer Course
Python for Data Science Training
Timeline
HR Assistant II - Amazon Development Centre, India
12.2020 - Current
Seller Support Associate - Teleperformance
04.2019 - 03.2020
Process Associate - Tata Consultancy Services Limited
05.2016 - 02.2019
Bachelor of Commerce - ,
06.2012 - 06.2015
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