MD MAQSOOD AHMED
Cybersecurity Engineer
Hyderabad
Summary
Cybersecurity and IT Support professional with over 11 years of experience in threat detection and incident response, expert in SOC operations and SIEM analysis. Key achievements include managing over 40 security incidents monthly to ensure protocol compliance and reducing security breaches by 30% through proactive monitoring and threat analysis. Seeking a NOC and SOC Engineer position at TAG Dynamics, where expertise in threat detection and incident response will be contributed to support the mission of protecting enterprise infrastructure.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Security Engineer
Flipkart India Private Limited
12.2022 - 09.2024
- Company Overview: Flipkart is a top e-commerce company in India, known for selling a wide range of products and fast delivery services.
- Monitored real-time security alerts and network activity to detect threats across multiple layers.
- Responded to over 40 cybersecurity incidents monthly, ensuring rapid containment and resolution.
- Logged incident details in compliance with organizational protocols for reporting and analysis.
- Analyzed threat patterns and contributed to improving detection efficiency by 15%.
- Assisted in developing and maintaining SIEM alert rules to enhance monitoring capabilities.
- Increased threat detection by 15% through layered monitoring (aligned with MITRE ATT&CK methodology).
- Reduced breach incidents by 30% via log analysis, network traffic inspection, and proactive monitoring.
- Flipkart is a top e-commerce company in India, known for selling a wide range of products and fast delivery services.
Technical Support Engineer
QAMTECH Solutions
07.2020 - 11.2022
- Company Overview: An IT company that builds custom software and tech solutions to help businesses go digital.
- Troubleshot technical issues, reducing resolution time by 30% using structured diagnostics.
- Collaborated with cross-functional teams to streamline incident communication and escalation processes.
- Upgraded client systems during patch cycles, improving reliability and performance.
- Integrated monitoring tools into the support workflow to proactively identify and prevent failures.
- Improved system uptime by 20% by creating a monitoring strategy for technical issues.
- Enhanced security protocols, reducing incident response time by 40%, by streamlining communication channels.
- An IT company that builds custom software and tech solutions to help businesses go digital.
Desktop Support Engineer
Xpressbees – BusyBees Logistics Solutions Pvt. Ltd.
10.2018 - 07.2020
- Company Overview: A delivery and logistics company in India that helps businesses ship products quickly and safely across the country.
- Managed inventory of 1,200 hardware items, contributing to effective lifecycle management and cost predictions.
- Reduced system downtime by 20% by implementing preventative hardware maintenance programs and optimizing resource allocation.
- Enhanced service desk response by 15% by implementing new support ticket prioritization procedures.
- Enhanced software deployment efficiency, improving software delivery speed by 25% without compromising system integrity.
- A delivery and logistics company in India that helps businesses ship products quickly and safely across the country.
Information Technology Executive
DTDC Express Limited
04.2016 - 10.2018
- Company Overview: An Indian courier company that delivers parcels across India and to other countries, with a wide network of offices and partners.
- Ownership of evaluation 2/2 matrix on Regional IT team.
- Improved database performance by 25% through efficient MySQL administration efforts.
- Coordinated a team of 15 members to enhance collaboration and project efficiency.
- Conducted regular system health checks and performance reviews on Linux/VMware environments.
- Monitored 50 servers for uptime and security compliance across regional hubs.
- An Indian courier company that delivers parcels across India and to other countries, with a wide network of offices and partners.
Senior System Administrator
SANA ENTERPRISES
04.2014 - 01.2016
- Company Overview: A localized small-sector firm specializing in building repair and maintenance services.
- A localized small-sector firm specializing in building repair and maintenance services.
System Administrator
STARK EXCELS
09.2012 - 04.2014
- Company Overview: A regional dealer specializing in solar panels and inverters.
- A regional dealer specializing in solar panels and inverters.
Education
MBA - HR and Systems
AL HABEEB SCHOOL OF MANAGEMENT STUDIES
01.2006 - 12.2008
Bachelor of Arts (BA) - Computer Applications
Dr. B.R. Ambedkar Open University
01.2002 - 12.2005
Skills
SOC Operations and SIEM (Splunk, QRadar)
Threat Detection and Incident Response
Network Monitoring (Zabbix)
TCP/IP, DNS, VPN and Firewalls
MITRE ATT&CK and ISO 27001
Security Event Correlation
Log Analysis & Alert Triage
Linux & Windows Administration
Technical Support
Team Coordination and Communication
Certification
Diploma in NIIT, NIIT Limited, 2005
Industry Expertise
- Cybersecurity & Threat Management
- IT Support & Technical Troubleshooting
- System & Network Administration
- Security Protocols & Compliance
- Team Coordination & Operations Management
Personal Information
- Passport Number: X6040320
- Passport Date Of Issue: 02/14/23
- Passport Place Of Issue: Hyderabad
- Passport Expiry Date: 02/13/33
Timeline
Security Engineer
Flipkart India Private Limited
12.2022 - 09.2024
Technical Support Engineer
QAMTECH Solutions
07.2020 - 11.2022
Desktop Support Engineer
Xpressbees – BusyBees Logistics Solutions Pvt. Ltd.
10.2018 - 07.2020
Information Technology Executive
DTDC Express Limited
04.2016 - 10.2018
Senior System Administrator
SANA ENTERPRISES
04.2014 - 01.2016
System Administrator
STARK EXCELS
09.2012 - 04.2014
MBA - HR and Systems
AL HABEEB SCHOOL OF MANAGEMENT STUDIES
01.2006 - 12.2008
Bachelor of Arts (BA) - Computer Applications
Dr. B.R. Ambedkar Open University
01.2002 - 12.2005