Summary
Overview
Work History
Education
Skills
Websites
Skills And Tools
Timeline
Generic

Md Nabeel Saifi

Business Manager
New Delhi

Summary


Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 3+ years of history of successful industry performance.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Business Manager

Travclan
New Delhi
01.2023 - Current
  • Direct daily flight operations, ensuring operational efficiency and team alignment with organizational goals.
  • Produce actionable performance reports, driving continuous improvement across workflows.
  • Develop and lead training initiatives, elevating team expertise and service quality.
  • Supervise 20+ professionals, fostering a high-performance culture and achieving key targets.
  • Resolve complex escalations while upholding rigorous audit standards.
  • Engineered an end-to-end flight audit system, enhancing compliance and service consistency.
  • Analyzed escalation trends, implementing solutions that reduced incidents by 29%.
  • Optimized agent response protocols, slashing average response time by 3 minutes and improving satisfaction.
  • Deliver performance evaluations, cultivating team growth and productivity.
  • Awarded 3 times for exemplary leadership and operational impact.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.

Trainer

BYJU'S
01.2019 - 01.2023
  • Led onboarding and training for 300+ hires, streamlining integration into company processes.
  • Designed and tracked training metrics via LMS, ensuring measurable skill development.
  • Delivered targeted product and process training, boosting team effectiveness.
  • Championed ongoing learning strategies, enhancing retention through structured feedback.
  • Received 2 awards for outstanding training execution and team-building success.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Education

B.Tech - Computer Science Engineering

Dev Bhoomi Institute of Technology (DBIT)
Dehradun
01.2015 - 01.2019

Senior Secondary Education -

SGNSSS
Kashipur
01.2014 - 01.2015

Skills

  • Root Cause Analysis

  • SLA Tracking

  • Data-Driven Decision Making

  • Process Improvement

  • Reporting & Insights

  • GDS Basics

  • Microsoft Excel

  • Google Workspace

  • PowerPoint Presentations

  • AI Tools (ChatGPT)

  • Learning Management Systems (LMS)

  • Conflict Resolution

  • Cross-Functional Collaboration

  • Communication

  • Emotional Intelligence

  • Time Management

Skills And Tools

Root Cause Analysis, SLA Tracking, Data-Driven Decision Making, Process Improvement, Reporting & Insights, GDS Basics, Microsoft Excel, Google Workspace, PowerPoint Presentations, AI Tools (ChatGPT), Learning Management Systems (LMS), Conflict Resolution, Cross-Functional Collaboration, Communication, Emotional Intelligence, Time Management

Timeline

Business Manager

Travclan
01.2023 - Current

Trainer

BYJU'S
01.2019 - 01.2023

B.Tech - Computer Science Engineering

Dev Bhoomi Institute of Technology (DBIT)
01.2015 - 01.2019

Senior Secondary Education -

SGNSSS
01.2014 - 01.2015

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Md Nabeel SaifiBusiness Manager