Md Naqqash Ali
Bengaluru
Summary
Accomplished Knowledge Management Specialist with extensive experience at Vodafone Intelligent Solutions, excelling in stakeholder engagement and strategic thinking. Spearheaded innovative systems on ServiceNow, enhancing information access by 30%. Proven track record in effective communication and project management, driving collaboration and innovation across teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Manager (Knowledge Management Specialist)
Vodafone Intelligent Solutions
09.2021 - Current
- Conduct interviews with stakeholders to define requirements based on business goals.
- Managed end-to-end knowledge management operations for enterprise knowledge assets.
- Facilitated knowledge-sharing initiatives to promote collaboration and innovation within teams.
- Developed innovative knowledge management systems on ServiceNow for improved information access.
- Monitored effectiveness of knowledge management initiatives, identifying areas for improvement.
- Gathered stakeholder feedback to refine processes and enhance knowledge management ecosystem.
- Implemented quality assurance processes to maintain accuracy and relevance of knowledge assets.
- Reviewed and updated content regularly to align with changes in policies and industry standards.
- Tracked key performance indicators related to knowledge management to measure effectiveness.
- Managed project timelines and resource allocation for key initiatives.
- Facilitated communication between departments to streamline workflows.
- Analyzed performance data to identify areas for process improvement.
- Implemented strategies to optimize team productivity and morale.
- Oversaw compliance with company policies and industry regulations.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided necessary technical assistance and advice to subordinates when needed.
Instructional Designer
Openmind eDesign
06.2020 - 04.2021
- Designed engaging online courses utilizing instructional design principles and best practices.
- Collaborated with subject matter experts to develop course content and learning materials.
- Implemented learning management systems for effective content delivery and tracking.
- Conducted needs assessments to identify training gaps and recommend solutions.
- Supported the integration of multimedia elements into online courses for enhanced engagement.
- Analyzed learner feedback to refine instructional strategies and improve course offerings.
- Developed curriculum and learning materials to increase comprehension.
- Developed multimedia elements such as video clips, audio files, animations and graphics for course delivery.
- Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
- Assisted faculty members in developing course content into a blended or fully online format.
- Assisted transitioning accounts during Pre-Knowledge Transfer phase to reduce learning curve.
- Documented procedures for creating and maintaining course materials within an LMS platform.
- Designed assessments to measure student learning outcomes effectively.
- Conducted regular performance reviews and provided constructive feedback to enhance team member development.
Senior Knowledge Management Analyst
Accenture Solutions Pvt Ltd
12.2015 - 01.2020
- Led Knowledge Services team for Communications, Media & Technology group within Accenture.
- Participated in meetings with stakeholders to discuss potential improvements to the company's Knowledge Management infrastructure.
- Collaborated with IT department to ensure proper implementation of Knowledge Management tools and technologies.
- Serve as a bridge between business users and cross-functional partners by capturing detailed requirements, and translating them into standardized documentation and actionable user stories.
- Provided regular updates on project progress, challenges, and decisions to stakeholders.
- Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
- Analyzed data to identify trends and improve knowledge management strategies.
- Monitored usage metrics of Knowledge Management systems by analyzing data from surveys, interviews.
- Focused on business objectives to track progress and ensure timely project milestones.
- Defined Knowledge Management strategy for a high-quality, searchable knowledge base.
- Conducted quality checks to ensure adherence to Accenture Branding guidelines and intellectual property policies.
- Collaborated with Industry Marketing Managers, Social Learning Catalysts, and SMEs to identify knowledge needs.
- Developed communications and campaigns based on identified knowledge requirements.
- Created Power BI reports to analyze business scenarios and facilitate strategic decisions.
- Prepared reports summarizing findings from research conducted on various aspects of Knowledge Management.
- Managed end-to-end development of Knowledge portals, ensuring compliance with copyright and data protection regulations.
- Designed surveys, opinion polls and assessment tools to collect data.
- Provided training to staff members on how to use the company's Knowledge Management system.
Associate Consultant (Knowledge Manager)
Capgemini India Pvt Ltd
06.2014 - 12.2015
- Developed and managed knowledge bases and intranet portals for SE and IE communities at Capgemini.
- Coordinated with stakeholders to ensure accuracy and completeness of knowledge bases.
- Collaborated with clients to identify business needs and develop solutions.
- Managed stakeholder communications to ensure alignment throughout project lifecycle.
- Collaborated with marketing managers to design newsletters and communications.
- Maintained global ISO and other certification registers, ensuring compliance.
- Ensured up-to-date certification records by collaborating with Global Service Delivery Leads.
- Analyzed data to provide insights for strategic decision-making processes.
- Designed and facilitated workshops to enhance team collaboration and innovation.
- Supported senior consultants in the development of strategic plans and presentations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited knowledge documents to verify compliant policies and procedures.
- Developed knowledge management strategies to enhance information sharing across teams.
- Performed quality checks on knowledge assets for searchability and adherence to branding guidelines.
Social Interactive Media Advisor
[24]7 Incorporation
10.2012 - 06.2014
- Delivered strategic advice on diverse financial products and services to clients.
- Understand clients' specific financial goals, and educate them on the steps they should take to reach those goals.
- Assessed client financial situations to develop tailored financial plans.
- Researched industry trends to support informed financial consulting.
- Documented knowledge in solution articles and escalated unresolved issues to relevant teams.
- Troubleshot key account problems, resolving technical and non-technical discrepancies.
- Participated in promotional events to increase customer awareness of product offerings.
Education
Bachelor of Engineering - Electronics & Communications
East West Institute of Technology, VTU
Bengaluru06.2012
Skills
- Stakeholder engagement
- Project management
- Knowledge Management
- Effective communication
- Team collaboration
- Data analysis
- Problem solving
- Decision-making
- Strategic thinking
- SharePoint
- ServiceNow
- Power BI
- Learning management systems
- Quality management
- Process documentation
- Confluence
Certification
- Certified SAFe 6 Agilist, Scaled Agile, 08/01/23, present
- Instructional Design Foundation and Applications, University of Illinois
- Applying the QM Rubric (Virtual) (APPQMR)
Hobbies and Interests
- Trekking
- Hiking
- Tree Planting
- Gardening
- Camping
- Cooking
- Social Services
Languages
- English, Full Professional Proficiency
- Bengali, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Urdu, Professional Working Proficiency
- Nepali, Professional Working Proficiency
- Kannada, Limited Working Proficiency
- Surjapuri, Full Professional Proficiency
- Arabic, Elementary Proficiency
Honor Awards
- Employee of the Quarter, 03/01/24, Vodafone Intelligent Solutions, Spot Recognition Award for best performer
- Employee of the Quarter, 03/01/21, Vodafone Intelligent Solutions, Spot Recognition Award for best performer
- Star Innovator Award, Accenture Solutions Pvt Ltd, Recognized for supporting business with innovative solutions consistently
Affiliations
- Collaborated with NGOs like Moinee Foundation, SMILE Foundation, and Bhumi Foundation to enhance the learning experience in government schools through smart classrooms, digital tools, STEM education, and flood relief operations
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1
Nepali
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2
Timeline
Deputy Manager (Knowledge Management Specialist)
Vodafone Intelligent Solutions
09.2021 - Current
Instructional Designer
Openmind eDesign
06.2020 - 04.2021
Senior Knowledge Management Analyst
Accenture Solutions Pvt Ltd
12.2015 - 01.2020
Associate Consultant (Knowledge Manager)
Capgemini India Pvt Ltd
06.2014 - 12.2015
Social Interactive Media Advisor
[24]7 Incorporation
10.2012 - 06.2014
Bachelor of Engineering - Electronics & Communications
East West Institute of Technology, VTU
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