Md Naushad
New Delhi,India
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Managing director
BUTTON MART
New Delhi, National Capital Territory of Delhi
09.2023 - Current
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Monitored operations to assess and highlight results.
- Managed team performance, celebrating successes and identifying areas to improve.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained contact with customers throughout sales and pre-delivery process.
- Managed client relationships from early stages of sales process through to post-sales
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Business development manager
Qandeel Tour And Travels
Darbhanga, INDIA
03.2019 - 09.2023
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Developed process improvements and long-term business strategies through analysis of customer feedback
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Assisted clients with flight changes and cancellations to minimize travel disruptions
- Helped customers with passport and visa applications
- Implemented automated office systems, optimizing client and data communications as well as records management
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Analysed sales reports to identify trends and update strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Sales and Marketing Manager
Buttonwala.net
Delhi
04.2015 - 06.2018
- Managed sales promotions and marketing strategies on major social media sites
- Analyzed sales and marketing data for improved strategies
- Led crisis management team and provided quick turnaround solutions
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
- Used multi-source data to determine sales and delivery terms for products and services.
Data Entry Operator
Visual Media Monitor
Delhi, INDIA
01.2014 - 02.2015
- Verified data files prior to entry to maintain high data accuracy
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Completed data entry tasks with accuracy and efficiency
- Corrected data entry errors to prevent duplication or data degradation
- Sent completed entries for evaluation and final approval.
- Updated office databases and records with accurate, current information.
- Generated weekly and monthly reports for managers.
- Recorded personal customer information within secure databases.
Education
Master Of Arts - English Language And Literature
Lalit Narayan Mithila University, Darbhanga
Darbhanga, Bihar 06.2018 - 06.2020
Bachelor Of Arts - English Language And Literature
Lalit Narayan Mithila University
Darbhanga, Bihar 04.2012 - 04.2016
Inter Of Science [12th] - Science
Bihar School Examination Board, Patna
Patna, Bihar 02.2010 - 03.2012
10th Matric - Math, Science, Urdu, Hindi, Social Science and English
Bihar School Examination Board, Patna
Patna, Bihar 01.2007 - 02.2009
Skills
- Excellent Communication
- MS Office
- Multitasking Abilities
- Critical Thinking
- Travel research
- Order management
- Business development and planning
- Sales techniques
- Business growth and retention
- Data collection and reporting
- Problem solving skills
- Strategic thinking
- Business development
- Employee management
- Business planning
- Revenue growth
- Customer service
- Entrepreneurial mindset
- Mentoring and training
- Operational management
- Operations management
- Business administration
- Strategic networking
- Business analysis
- Financial management
- Business scaling
- Financial leadership
- Integrative negotiation
- Operations oversight
- Data collection and analysis
- Contract management
- Accounting processes
- Excel proficiency
- Worker's compensation knowledge
- Employment law
Additional Information
5 years of experience operating MNREGA and 15th schemes under Bihar government.
Languages
English
Advanced
Urdu
Advanced
Hindi
Fluent
Arabic
Intermediate
Personal Information
Title: Sales And Marketing Manager
Custom
- Cricket
- Reading Anyone biography
Affiliations
- Biography
- Cricket
Accomplishments
Social work organization making history Gramin Seva Mission
Certification
Panchayat election Certificate
Timeline
Managing director
BUTTON MART
09.2023 - Current
Business development manager
Qandeel Tour And Travels
03.2019 - 09.2023
Master Of Arts - English Language And Literature
Lalit Narayan Mithila University, Darbhanga
06.2018 - 06.2020
Sales and Marketing Manager
Buttonwala.net
04.2015 - 06.2018
Data Entry Operator
Visual Media Monitor
01.2014 - 02.2015
Bachelor Of Arts - English Language And Literature
Lalit Narayan Mithila University
04.2012 - 04.2016
Inter Of Science [12th] - Science
Bihar School Examination Board, Patna
02.2010 - 03.2012
10th Matric - Math, Science, Urdu, Hindi, Social Science and English
Bihar School Examination Board, Patna
01.2007 - 02.2009
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