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MD Rahemath Ali
WFM Team Leader
Hyderabad,TG
Summary
Results-oriented WFM Team Leader with 10+ years of experience in data analytics, reporting, and operational management. Proven expertise in translating historical work volumes into actionable forecasts and staffing plans. Adept at managing day-to-day operations, optimizing schedules, and leading teams to meet strict Service Level Agreements (SLAs) within high-pressure environments like Google Operations Center.
Overview
13
13
years of professional experience
Work History
MIS (Lead)
Google Operations Center (GOC)
05.2020 - Current
- Primary POC for all Google Users and Product vertical.
- Created dashboards in Google Data Studio for the teams to meet process standards.
- Developed dashboards in PLX (SQL) to ensure teams met process standards.
- Extract the data from Pulse Dashboard for all processes on a daily basis to check the metric trends.
- Analysis of the data to find out the root cause of the issue.
- Collaborated with clients to resolve dashboard-related issues and deliver effective solutions.
- Prepared ad-hoc reports for clients and managers to facilitate informed decision making.
- Employer: Google Operations Center (GOC). Client: Google
MIS (Lead)
Cognizant Technology Solutions
02.2016 - 05.2020
- Analyzed data to identify root causes of issues impacting processes.
- Prepared ad-hoc reports for clients and managers to facilitate informed decision making.
- Created dashboards in Google Data Studio for teams to meet process requirements.
- Extracted data daily from GS Dashboard to analyze metric trends.
- Maintained database for all metric-related reports to ensure accuracy and accessibility.
- Interacted with clients to address dashboard-related issues and concerns.
- Employer: Cognizant Technology Solutions. Client: GOOGLE.
MIS-Specialist
Aegis Limited
09.2014 - 12.2015
- Prepared and automated business reports on productivity, utilization, shrinkage, and occupancy for clients, enhancing reporting efficiency.
- Extracted raw data from SFTP and front-end tools, developed daily performance reports and invoices for four circles of Lucknow centre, and presented findings using MS-Excel, MS-Access, and MS-PowerPoint.
- Analyzed client business needs, identified problems, and delivered ad-hoc reports to managers and clients for informed decision-making.
- Analyzed productivity and accuracy trends, preparing detailed reports for various functions.
- Employer: Aegis Limited. Client: IDEA.
Data-Analyst
Hinduja Global Solutions
12.2012 - 08.2014
- Prepared Fixed Line Service Experience and Mobility reports using MS-Excel, MS-Access, and SQL Server R2.
- Automated report generation, improving accuracy and meeting service level adherence (SLA) timelines.
- Prepared business reports on DTH plans and calls per customer, delivering insights to clients at regular intervals.
- Worked on Partner performance report Pan India.
- Worked on Calls per customer report Pan India.
- Collaborated with Hinduja Global Solutions and Airtel to enhance reporting processes and partner performance insights.
Education
Post-Graduation (MCA) -
Osmania PG college
Secunderabad, HYDGraduation - Mathematics
Mahbubnagar Vidhya Samithi College
MahabubnagarSenior Secondary (12th) -
Boy’s Junior College
Higher Secondary (10th) -
Modern High School
Skills
- SQL and data querying
- Report automation
- Data visualization
- Dashboard development
- Google Workspace and Data Studio
- Microsoft Office proficiency
- Data governance
- Activity oversight
- SOP adherence
- Adaptability
- Team supervision
Accomplishments
- Got an appreciation from the Management for creating dashboard which helps all teams to keep a tab on metrics on daily basis.
- Got an appreciation from the client for maintaining consistency in publishing the reports within timeliness and Accuracy.
- Received Extreme service award from the client for Partner performance report in 07/14.
- Received Rewards and Recognition award for the month of 03/14.
Hobbies and Interests
- Reading books and articles.
- Playing cricket and listening to music.
- Surfing on internet.
Personal Information
- Father's Name: Mohd Zameer Ali
Timeline
MIS (Lead)
Google Operations Center (GOC)
05.2020 - Current
MIS (Lead)
Cognizant Technology Solutions
02.2016 - 05.2020
MIS-Specialist
Aegis Limited
09.2014 - 12.2015
Data-Analyst
Hinduja Global Solutions
12.2012 - 08.2014
Post-Graduation (MCA) -
Osmania PG college
Graduation - Mathematics
Mahbubnagar Vidhya Samithi College
Senior Secondary (12th) -
Boy’s Junior College
Higher Secondary (10th) -
Modern High School