Complete System Software's
MD RIYAZ AHMED
TECHNICAL SUPPORT ENGINEER
Hyderabad
Summary
Experienced with providing reliable tech support and enhancing user experience. Utilizes strong troubleshooting skills to resolve technical issues efficiently. Knowledge of team collaboration and adaptability ensures effective performance in dynamic environments. Positive, tech-savvy, and adaptable, with natural aptitude for problem-solving and technology. Well-versed in fundamental computer operations and software applications, with hands-on skills in troubleshooting and basic programming. Committed to leveraging tech skills to enhance user experiences and support team objectives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Comp-Lab Tech
Army Public School RkPuram
Hyderabad
04.2021 - 02.2024
- Worked as an Comp-Lab Tech at Army Public School Rk Puram, Sec-bad from 3 years
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
Sr. Executive
Next Education India Pvt Ltd
Hyderabad
01.2016 - 03.2019
- Worked as an Sr Executive at Next Education India Pvt Ltd, Hyderabad from 3 years
- Streamlined operations for increased efficiency by identifying bottlenecks in Installation processes and implementing targeted solutions.
Education
MPC
Narayana Junior College
India 03.2009 - 04.2011
Bachelor of Science - B.sc
University College of Science
Saifabad, Masabtank 06.2011 - 04.2013
SSC
St.Joseph High School
Hyderabad 06.2007 - 04.2008
Skills
- CCTV Installation & Troubleshooting
- Biometric
- System troubleshooting
- Remote support
- Hardware upgrades
- Backup and recovery
- Technical fault tracking
- System diagnostics
- Data analysis
- Wireless networking
- Network configuration & troubleshooting
Qualification
Graduate
Strongpoints
- Configuration of the Computers with the internet & assembling the Computers
- Troubleshooting chip level the regular upcoming Hardware issues
- Expert in network operations
- Troubleshooting the technical issues of the employees
- Routing & configuring the Network & LAN cables
- Make coordination for installing and upgrading the current equipment and software
- Expert in CCTV Configuring & Troubleshooting
Disclaimer
I consider myself familiar with Mechanical Engineering Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: MD AHMED
- Date of Birth: 03/27/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Software
Certification
Cisco Certified Entry Networking Technician CCNA
Timeline
Comp-Lab Tech
Army Public School RkPuram
04.2021 - 02.2024
Sr. Executive
Next Education India Pvt Ltd
01.2016 - 03.2019
Bachelor of Science - B.sc
University College of Science
06.2011 - 04.2013
MPC
Narayana Junior College
03.2009 - 04.2011
SSC
St.Joseph High School
06.2007 - 04.2008
Cisco Certified Entry Networking Technician CCNA
Chip Level Desktop and Laptop Support Technician
Hardware & Networking, MCSE Windows Server, Firewall, Linux, CCNA
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