Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Md. Rizwan

CABIN CREW
Bengaluru

Summary

Dynamic and customer-focused cabin crew professional with over 2 years of hospitality and inflight service experience, delivering exceptional service, safety, and security in fast-paced, multicultural environments. Recognized for professional grooming, cultural awareness, and the ability to adapt to any situation with calm leadership. Fluent in English, with a proven record of service excellence, team collaboration, and solution-oriented problem solving.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Cabin Crew

AKASA AIR
10.2023 - Current
  • Ensured safety, security, and service excellence by complying with DGCA regulations and airline SOPs.
  • Delivered exceptional, personalized customer service with a positive attitude in a fast-paced, multicultural team environment.
  • Maintained professional grooming and upheld uniform and appearance standards at all times.
  • Promoted inflight sales, contributing to ancillary revenue growth through solution-oriented service delivery.
  • Assisted passengers with special needs (elderly, minors, reduced mobility) with empathy, professionalism, and cultural awareness.
  • Conducted safety equipment checks and adhered to security and safety procedures before each flight.
  • Resolved service issues with calm leadership, adaptability, and clear communication.
  • Delivered safety briefings and announcements in fluent English, ensuring passenger compliance and comfort.
  • Consistently demonstrated discipline, punctuality, and teamwork, reflecting a progressive, visionary, and cosmopolitan service ethos.

Credit Controller

BT e-Serve PVT LTD
03.2020 - 07.2023
  • Managed loan records and improved credit control processes to reduce bad debt.
  • Recovered £1.8M from UK corporate clients through strategic collections.
  • Ensured timely payments and initiated legal action on overdue accounts.
  • Enhanced cash flow by streamlining debt recovery systems.

Senior Customer Service Executive

Wipro Ltd.
11.2017 - 02.2020
  • Resolved technical, billing, and complaint-related customer queries with professionalism and efficiency.
  • Achieved 100% compliance and 89% first-contact resolution in Q3 2018.
  • Promoted an average brand satisfaction score of 86% (Sep–Nov 2019).
  • Delivered clear solutions for complex issues, enhancing customer experience and retention.

Education

Bachelors in Arts -

Surendranath College - Calcutta University
08.2022

Higher Secondary - Science

Albany Hall Public School
05.2017

Skills

  • Safety & Security Compliance DGCA Regulations Airline SOP Adherence Emergency Procedures
  • Exceptional Customer Service Positive Attitude Personalized Passenger Care Multicultural Interaction
  • Professional Grooming & Image Uniform Standards Corporate Presentation Excellent Service Ethos
  • Multicultural Communication Cultural Awareness Empathy Cross-Cultural Passenger Engagement
  • Adaptability & Problem Solving Service Recovery Calm Under Pressure Solution-Oriented Approach
  • Fluent English Communication Safety Briefings Announcements Passenger Guidance
  • Punctuality & Discipline Operational Schedule Compliance Professional Conduct Reliability

Disclaimer

I solemnly declare that all the above information is correct to the best of my knowledge. Kolkata, India. MD. RIZWAN

Timeline

Cabin Crew

AKASA AIR
10.2023 - Current

Credit Controller

BT e-Serve PVT LTD
03.2020 - 07.2023

Senior Customer Service Executive

Wipro Ltd.
11.2017 - 02.2020

Higher Secondary - Science

Albany Hall Public School

Bachelors in Arts -

Surendranath College - Calcutta University

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