Summary
Overview
Work History
Education
Skills
Timeline
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Md sahabuddin

Md sahabuddin

New Delhi

Summary

Experienced IT professional with a proven track record of delivering exceptional customer support and technical expertise. Skilled in troubleshooting complex issues, providing remote assistance, and ensuring client satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Support Specialist

Tiana Traders
New Delhi
06.2023 - Current
  • Prioritizing customer satisfaction through proactive communication and follow-up ensures a positive experience.
  • Installing new updates on PCs across Windows, Linux, and other operating systems, as well as assisting teams in troubleshooting LAN and WAN issues.
  • Additionally, I have a strong ability to diagnose and resolve technical problems efficiently, and I excel at collaborating with cross-functional teams to ensure seamless network operations.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Collaboration with technical teams is common, especially for complex issues requiring specialized expertise or escalation.
  • Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions and ensuring their problems are resolved satisfactorily.
  • Representatives provide timely and effective solutions to users' problems via phone, email, chat, or ticketing systems.
  • Patiently listen to customer issues, empathize with their frustrations, and strive to provide effective solutions.

L 1 Noc Suport

Gigatel
New Delhi
04.2023 - 06.2024
  • Provided technical support to customers and internal users on a variety of computer hardware, software, network and telecommunication systems.
  • Assisted in the development of new technologies related to NOC operations.
  • Set up virtual private networks for remote access to corporate resources.
  • Documented all processes related to NOC activities for future reference purposes.
  • Trained junior engineers on the use of various NOC tools such as monitoring dashboards or ticketing systems.

Education

BCA - Computer Application

IGNOU
New Delhi, Delhi
12.2024

Skills

  • Complaint Handling
  • Referral Coordination
  • Customer service excellence
  • CRM Software
  • Customer Relationship Management (CRM)
  • Technical Troubleshooting
  • Quality Assurance
  • Device Installation
  • Computer Diagnostics
  • Application support
  • User Support
  • Data Recovery
  • Component Replacement
  • LAN/WAN
  • Windows XP/Vista
  • Decision-Making
  • Teamwork and Collaboration
  • Software Upgrades
  • Application installations
  • Employee Computer Support
  • Customer service
  • Time management
  • Microsoft Office
  • Excel
  • [Product or Service] support

Timeline

Customer Support Specialist

Tiana Traders
06.2023 - Current

L 1 Noc Suport

Gigatel
04.2023 - 06.2024

BCA - Computer Application

IGNOU

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Md sahabuddin