Md sahabuddin
New Delhi
Summary
Experienced IT professional with a proven track record of delivering exceptional customer support and technical expertise. Skilled in troubleshooting complex issues, providing remote assistance, and ensuring client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Tiana Traders
New Delhi
06.2023 - Current
- Prioritizing customer satisfaction through proactive communication and follow-up ensures a positive experience.
- Installing new updates on PCs across Windows, Linux, and other operating systems, as well as assisting teams in troubleshooting LAN and WAN issues.
- Additionally, I have a strong ability to diagnose and resolve technical problems efficiently, and I excel at collaborating with cross-functional teams to ensure seamless network operations.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Collaboration with technical teams is common, especially for complex issues requiring specialized expertise or escalation.
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions and ensuring their problems are resolved satisfactorily.
- Representatives provide timely and effective solutions to users' problems via phone, email, chat, or ticketing systems.
- Patiently listen to customer issues, empathize with their frustrations, and strive to provide effective solutions.
L 1 Noc Suport
Gigatel
New Delhi
04.2023 - 06.2024
- Provided technical support to customers and internal users on a variety of computer hardware, software, network and telecommunication systems.
- Assisted in the development of new technologies related to NOC operations.
- Set up virtual private networks for remote access to corporate resources.
- Documented all processes related to NOC activities for future reference purposes.
- Trained junior engineers on the use of various NOC tools such as monitoring dashboards or ticketing systems.
Education
BCA - Computer Application
IGNOU
New Delhi, Delhi12.2024
Skills
- Complaint Handling
- Referral Coordination
- Customer service excellence
- CRM Software
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Quality Assurance
- Device Installation
- Computer Diagnostics
- Application support
- User Support
- Data Recovery
- Component Replacement
- LAN/WAN
- Windows XP/Vista
- Decision-Making
- Teamwork and Collaboration
- Software Upgrades
- Application installations
- Employee Computer Support
- Customer service
- Time management
- Microsoft Office
- Excel
- [Product or Service] support
Timeline
Customer Support Specialist
Tiana Traders
06.2023 - Current
L 1 Noc Suport
Gigatel
04.2023 - 06.2024
BCA - Computer Application
IGNOU