Playing football
MD SAMIM
Food And Beverage Professional
Kolkata
Summary
Experienced F&B Associate with 1+ year at a prestigious 5-star hotel. Adept in delivering exceptional customer service, adeptly managing guest requests, and ensuring seamless food and beverage outlet operations. Known for professionalism, efficiency, and consistently exceeding guest expectations. Proficient in mixology and latte art, evidenced by positive TripAdvisor reviews.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Barista
Hyatt Regency Kolkata
Kolkata
12.2023 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas with art.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Food and beverage associate
Taj Mg Road, (the Trinity Square)
Bangalore
09.2022 - 11.2023
- Responsible for restaurant guest satisfaction, efficient operations, and upselling
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Handles food and beverage service, bar inventory, and bartending.
- Creates beverage menus for special packages, manages POS and transactions, and ensures accurate charges.
- Conducts training on F&B service standards and excels in latte art.
- I have got employee of the month for the month of January
- I have got many feedbacks on TripAdvisor
- I am nominated for star employee of the year and got more than 700 star points.
- Got additional responsibilities to look after the coffee shop bar as a bar incharge for issuing "inter-kitchen-transfer",bar set up, storing liquor in fifo method etc.
Food and Beverage Server (on Job Trainee)
Taj Bengal, (LA PATISSERIE )
Kolkata
02.2022 - 07.2022
- Operating a cake shop involves opening and closing the store, selling cakes and hampers, managing phone inquiries, using point of sale systems, handling cash, credit, and debit card payments, and ensuring accurate transactions
- Additionally, it includes cake and hamper deliveries
- Chosen by TAJ BENGAL KOLKATA to deliver 20 Diwali hampers across states, I ensured timely and efficient delivery, earning commendations from senior management, including the General Manager.
Industrial Trainee
Taj Bengal
Kolkata
07.2021 - 01.2022
- I was responsible As a group leader of my batch, i oversee batchmates, handle all tasks from managers and seniors, manage side sections, perform clearances, and handle CCG responsibilities
- I had the privilege of executing a 'Bio Bubble' protocol within the Food and Beverage Service department to cater to the needs of distinguished cricket teams, namely the Indian Senior Cricket Team, Indian Under-19 Cricket Team, and the Bangladesh Cricket Team.
Casual trainee
Taj bengal
Kolkata
04.2019 - 12.2020
- I was responsible for doing banquet setup, buffet service, food pickup
- In 2019, I had the honor of providing service to our esteemed Prime Minister of India, Mr
- Narendra Modi, during an event held at the Netaji Indoor Stadium in Kolkata."
- I got selected from 100 other trainees for VIP butler service during my training period
- I got opportunity to be a part of pre opening team TAJ CHIA KUTIR,DARJEELING in 2021
Education
Bachelor of hotel management and catering - science
Bharathiar University
Karnataka 04.2019 - 05.2022
Secondary And Higher Secondary - Commerce
Sarsuna High school
Kolkata 04.2017 - 05.2019
Skills
Wine pairing
Guest satisfaction
Effective CommunicationSituation handlingBar inventory UpsellingLatte artBeverage preparation
Exceptional customer service
Mixology
Point of sale operation
Certification
BSTCW AND STSDSD COURSE
Additional Information
Hight : 5"8'
Weight : 75kg
Nationality: indian
Status: married
Passport: V9197175
CDC : KOL 146536
SID : C34119930
Accomplishments
- Won associate of the month in 2022, January.
Interests
Making coffee with art
Mixology
Strengths
- Customer service
- Time management
- Attention to detail
- Team work
Timeline
Barista
Hyatt Regency Kolkata
12.2023 - Current
Crowd and Crisis management
11-2022
BSTCW AND STSDSD COURSE
09-2022
Food and beverage associate
Taj Mg Road, (the Trinity Square)
09.2022 - 11.2023
Food and Beverage Server (on Job Trainee)
Taj Bengal, (LA PATISSERIE )
02.2022 - 07.2022
Industrial Trainee
Taj Bengal
07.2021 - 01.2022
STVT SPECIALIZATION COURSE for food and beverage service
01-2020
Casual trainee
Taj bengal
04.2019 - 12.2020
Bachelor of hotel management and catering - science
Bharathiar University
04.2019 - 05.2022
Secondary And Higher Secondary - Commerce
Sarsuna High school
04.2017 - 05.2019