M.D Shahbaz
Hyderabad
Summary
Dynamic Technical Support Call Center Representative with proven expertise at Shabaz, excelling in ticketing systems and remote support. Adept at enhancing service quality and resolving complex technical inquiries, leveraging strong call handling and data entry skills to drive customer satisfaction and operational efficiency.
Skilled Technical Support Call Center Representative with experience in troubleshooting complex technical issues, providing customer service, and maintaining high-quality standards. Strengths include problem-solving skills, technical proficiency, and strong communication abilities. Have contributed significantly to improving customer satisfaction rates and reducing call handling times in previous roles.
Overview
1
1
year of post-secondary education
Work History
Technical Support Call Center Representative
Shabaz
Hyderabad
01.2024 - 01.2024
- Supervised daily operations of call center team to ensure service quality.
- Assisted customers with technical inquiries and product issues.
Education
Reliance Grammar High School
Hyderabad, 07.2023 - 03.2024
Skills
- Ticketing systems
- Operating systems
- Call handling
- Remote support
- Call recordkeeping
- Data entry
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Technical Support Call Center Representative
Shabaz
01.2024 - 01.2024
Reliance Grammar High School
07.2023 - 03.2024