Md Shahbaz Khan
Sales Officer
Lucknow
Summary
“Result-oriented Holiday Sales Specialist with expertise in crafting domestic & international holiday packages, lead conversion, negotiations, and upselling. Proven success in meeting sales targets, creating memorable travel experiences, and maintaining long-term client relationships.”
Overview
8
8
years of professional experience
Work History
Sales Officer
Riya Holidays
- 12.2023
- Responsible for promoting and selling domestic and international travel packages to individual and corporate clients.
- Built and maintained strong client relationships, resulting in repeat business and increased customer retention.
- Identified client needs and provided customized travel solutions, achieving monthly sales targets consistently.
- Coordinated with internal departments and travel vendors to ensure seamless customer experiences.
- Conducted market research to identify new sales opportunities and stay updated on travel trends.
- Participated in marketing campaigns and travel fairs to enhance brand visibility and generate leads.
- Month Year – 11dec2023 to till now
Team Lead
Byju's- Think & Learn Pvt Ltd
06.2023 - 12.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Business Development Associate
Byju's- Think & Learn Pvt Ltd
12.2022 - 05.2023
- Developed and implemented strategies to increase sales and market share.
- Conducted research on potential customers, competitors, and industry trends.
- Prepared reports detailing sales performance, competitive analysis, and market trends.
- Experience in catering the customers of high school between 4-9 classes, and JEE campaign pitching product, pricing, closing payments through different channels and following up with customer for better after sales service.
- Closed more than 80 + sales in upgrades campaign through VC
- Have been a buddy mentor to my team, making sure all the new joiners are trained and know the process correctly. Managed the team in the absence of my manager on various occasions.
Telecaller
Spectrum Infra Service Pvt Ltd
01.2016 - 01.2018
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Adhered to all company standards for quality assurance purposes during each call.
- Identified potential sales opportunities by asking probing questions and recommending additional products or services.
- Assisted customers with product returns or exchanges as needed.
- Resolved customer complaints in an efficient manner following established protocols.
Education
Master of Business Administration - MBA
Integral university
Lucknow10.2024
Associate Of Arts - History
Aligarh Muslim University
Aligarh09.2020
Diploma - Hotel Management
Aligarh Muslim University
Aligarh10.2019
Skills
Holiday Package Sales
Timeline
Team Lead
Byju's- Think & Learn Pvt Ltd
06.2023 - 12.2023
Business Development Associate
Byju's- Think & Learn Pvt Ltd
12.2022 - 05.2023
Telecaller
Spectrum Infra Service Pvt Ltd
01.2016 - 01.2018
Sales Officer
Riya Holidays
- 12.2023
Associate Of Arts - History
Aligarh Muslim University
Diploma - Hotel Management
Aligarh Muslim University
Master of Business Administration - MBA
Integral university