MD SHAHID KHAN
Hospitality Professional
Cuttack
Summary
Dynamic hospitality professional with a robust foundation in food and beverage operations, guest relations, and customer service. Proven ability to communicate calmly and confidently, complemented by strong interpersonal skills and leadership qualities developed over five years with esteemed brands such as Radisson, ITC, The Park, and Movenpick (Accor). Multilingual proficiency in English, Hindi, and Urdu facilitates meaningful connections with guests from diverse cultural backgrounds. Committed to enhancing professional growth while ensuring exceptional guest satisfaction through quality service, teamwork, and a dedication to operational excellence.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Guest Service Agent
Anwar al Madinah Movenpick
07.2025 - 10.2025
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
Butler Supervisor
Radisson Blu MBD Noida New Delhi
10.2024 - 05.2025
- Supervised daily operations across In-Room Dining, Butler Service; and Takeaway outlets to ensure seamless guest experiences.
- Coordinated with kitchen, front office, and housekeeping to ensure accuracy, timeliness, and smooth service flow.
- Managed VIP arrivals, personalized room setups, amenities, and special guest requests with discretion and attention to detail.
- Oversaw IRD order processing, tray setup, food presentation, and delivery for optimal guest satisfaction.
- Handled guest concerns and service recovery professionally, maintaining high guest satisfaction and loyalty.
- Conducted shift briefings, staff allocation, and performance monitoring to keep operations running efficiently.
- Maintained stock levels of amenities, IRD supplies, takeaway packaging, and butler equipment.
- Ensured strict adherence to hygiene, safety and service SOPs across all service areas.
Food & Beverage Team Leader
The Park Hyderabad
04.2024 - 08.2024
- Led daily in-room dining operations for a high-volume 365-room hotel, ensuring smooth and timely service delivery.
- Coordinated order flow between kitchen and service teams to ensure accuracy, presentation, and prompt delivery.
- Managed shift planning, task allocation, and performance monitoring for the IRD staff.
- Ensured strict adherence to hygiene; safety, and brand service standards across all IRD operations.
- Resolved guest complaints efficiently to maintain high satisfaction and repeat business.
- Conducted training and grooming sessions to enhance team service skills and productivity.
- Maintained accurate billing, order tracking, and communication with front office and F&B departments.
Butler
Radisson Blu MBD Noida New Delhi
04.2023 - 04.2024
- Delivered personalized butler service ensuring seamless guest experiences for executive and VIP clients.
- Maintained high service standards in guest rooms, stocking amenities and setting up VIP arrivals.
- Handled guest requests promptly, professionally, and with confidentiality.
- Oversaw tray setup, food presentation, and in-room dining etiquette according to brand standards.
- Ensured proper documentation of orders & preferences for future reference.
- Resolved guest concerns quickly to maintain service excellence and brand reputation.
Guest Service Associate (Butler)
Mementos by ITC Hotels Udaipur
08.2022 - 03.2023
- Delivered personalized butler and in-room dining service to luxury guests, ensuring a seamless and memorable stay experience.
- Managed timely order taking, food delivery, and service presentation adhering to ITC brand standards.
- Coordinated with culinary, housekeeping, and front-office teams to fulfill special guest requests and preferences.
- Provided high-touch hospitality to VIP; VVIP; and wedding guests, maintaining complete confidentiality and discretion.
- Delivered curated amenities, honeymoon setups, and special occasion arrangements as per guest expectations.
- Maintained 5-star hygiene; food safety, and service protocols in line with ITC Hotels' luxury standards.
Guest Service Associate
Radisson Blu Ahmedabad
10.2021 - 08.2022
- Delivered exceptional guest service in the all-day dining restaurant and in-room dining, ensuring a consistent 5-star hospitality experience.
- Managed order taking, food delivery, and table service with accuracy, speed, and attention to detail.
- Set up and organized dining areas, ensuring cleanliness, hygiene; and brand standards were maintained at all times.
- Coordinated closely with kitchen and service teams to ensure timely preparation and delivery of food and beverages.
- Ensured compliance with food safety, sanitation, and quality control standards as per hotel SOPs.
Education
Diploma in hotel management (DHM) - management and social studies
Swosti institute of management and social studies
01.2021
HSC (matriculation) - undefined
Praharajpur high school
01.2015
Skills
Effective planning
Team building and supervision
Paperwork handling
VIP guest services
Proficient in [IDS,INFRASYS,MICROS,TOUCHE,OPERA,SYMPHONY]
Computer skills
Report preparation
Inventory monitoring
Time management
Time management
Accomplishments
- Excellence Certificate
- Got Excellence Certificate for Attend CII Event at ITC Rajputana Jaipur
- Participation
- Attend Rann Utsav 2021 To 2022 Organized by Gujarat Tourism
- Bravo Recognition Programme Certificate | Radisson BLU Hotel
- Excellence Certificate | Radisson BLU Hotel
- Attend World Road Safety Series 2021 Event at Mayfair Lake Resort Raipur Chhattisgarh
ACTIVITIES
Industrial Trainee | Mayfair Lake Resort Raipur 2021—2021 6 months industrial training
Timeline
Guest Service Agent
Anwar al Madinah Movenpick
07.2025 - 10.2025
Butler Supervisor
Radisson Blu MBD Noida New Delhi
10.2024 - 05.2025
Food & Beverage Team Leader
The Park Hyderabad
04.2024 - 08.2024
Butler
Radisson Blu MBD Noida New Delhi
04.2023 - 04.2024
Guest Service Associate (Butler)
Mementos by ITC Hotels Udaipur
08.2022 - 03.2023
Guest Service Associate
Radisson Blu Ahmedabad
10.2021 - 08.2022
HSC (matriculation) - undefined
Praharajpur high school
Diploma in hotel management (DHM) - management and social studies
Swosti institute of management and social studies
Additional Details
- Height: 178cm
- Weight: 63kg
- D.O.B: 26/05/1999
- Passport: T0595157 (valid till 16/07/2029)