Md Shahzeb

Resolved issues and escalated problems with knowledgeable support and quality service.
Assisted employees in resolving network problems at remote locations.
Assisted clients with the installation of software and computer accessories.
Identified issues and posed specific inquiries to troubleshoot remotely.
Worked with the SLA matrix in accordance with business policies and obtained necessary approvals.
Arranged new hire IT setup calls and provided guidance.
Set up mobile devices and laptops for end-users using iTunes.
Utilized practical expertise and familiarity with ticketing tools such as ManageEngine and Microsoft Dynamics 365.
Demonstrated knowledge of ITIL best practices.
Excelled in Microsoft Active Directory Domain Services, including Domain & Trusts, Sites and Services, DNS, DHCP.

Roles and Responsibility.

▪ Identifying a Costumer Problem diagnose and resolve issue on Call.

▪ manage, maintain, and repair IT diagnosing and repairing faults, resolving Computer hardware issue, and installing and configuring hardware and software

▪ Take Remote Assist to fix the issue and also guide a costumer.

▪ Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem Using tools.

▪ Identify and troubleshoot a device by analyzing the behavior of device (no power /no post / no video/ no Boot).

Tools .

▪ SFDC - (Sales force) used for creating a case and checking previous case log.

▪ DTC - (Digital Tech Console) used to guide a costumer to fix hardware and software issue

▪ PRM - (product Related Manual) Used to check all the detail related to a particular device.

▪ Tag – Lookup- used to find the PPID of a particular component of a device and so-on.

▪ SPMD - (Spare part management database)- used to find the exact parts name

• Managing the Amount of Motor is Producing per hour.
• Identify and physically check the quality of the production of motors.
• Observing the stages of winding fusing turning and testing phases of motors by operating automated juli technology Machine.
• Check the amount of correct motor is produced and do balance the motor using a balancing machine.
• stages of making the motor core pressing >inserting the
  bobbins>winding>fusing>turning>testing.>complete