MD SHAQUIB
Ranchi
Summary
Dynamic Seller Support Executive with a year of experience at Startek, adept at resolving payment issues and enhancing seller satisfaction. Skilled in report analysis and customer relationship management, I excel in problem-solving and collaboration, ensuring compliance and timely resolutions that drive success.
Overview
1
1
year of professional experience
Work History
Seller Support Executive
Startek
Bangalore
08.2024 - 09.2025
- Seller support role, which involved handling seller inquiries and providing assistance.
- 1 year of experience as a seller support executive.
- I have experience with the payments team. sellers raised a query and complaint about the payments not being received for the date or an Order IDs. So, we have checked and given him a proper resolution via calls and emails.
- I have handled sellers' reports, such as the GST report, sales reports and profit and loss report etc.
Education
Bachelor of Commerce -
Ranchi University
Ranchi, Jharkhand12.2023
Intermediate -
JAC Ranchi
Ranchi, Jharkhand12.2020
Matriculation -
JAC Ranchi
Ranchi, Jharkhand12.2018
Skills
- Adaptivity
- Communication
- Teamwork
- Creativity
- Collaboration
- Self confidence
- Problem solving
- Time management
- Payment resolution
- Seller support
- Report analysis
- Data management
- Compliance tracking
- Customer relationship management
Accomplishments
- Seller satisfaction excellence, provided support to over 100 customers daily, achieving a 95% satisfaction score
- Efficiency improvement, reduced average response time by 30%, improving support efficiency
- Team training success, trained 5 new team members, increasing team productivity by 40%
- High resolution rate, resolved 300+ tickets monthly, maintaining high resolution rates
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Seller Support Executive
Startek
08.2024 - 09.2025
Bachelor of Commerce -
Ranchi University
Intermediate -
JAC Ranchi
Matriculation -
JAC Ranchi