MD.SHAREEF MALIK
Assistant Manager Reservation
Delhi
Summary
Results-driven hospitality professional with over 5 years of experience in hotel reservations and revenue management. Proficient in managing guest bookings, optimizing OTA performance, and aligning reservation strategies with revenue targets. Skilled in Opera, IHG Concerto, Holidex, and STR analysis. Adept at leading teams, enhancing guest satisfaction, and maintaining system accuracy.
Overview
4
4
years of professional experience
8080
8080
years of post-secondary education
2
2
Languages
Work History
Assistant Manager Reservations
Crowne Plaza Hotel , Today
Gurgaon
02.2025 - Current
- Lead the reservations team to ensure efficient daily operations and guest handling.
- Optimize room inventory and coordinate closely with Revenue and OTA teams.
- Implement booking strategies to improve occupancy and RevPAR.
- Conduct staff training, performance evaluations, and ensure adherence to IHG standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Revenue & Reservation Executive
Holidayinn New Delhi International Airport
Delhi
04.2023 - 02.2024
- Reservations:-
- Manage reservations and ensure smooth operations.
- Train team members and manage performance, providing regular feedback.
- Create and manage rate codes in PMS.
- Reconcile OTA reports to ensure accuracy.
- Revenue:-
- Prepare and share daily revenue, forecast, and Month-End reports.
- Proficient in Holidex, OXI, Opera, and SBRP systems.
- Drive reconversion efforts, consistently meeting targets.
- Monitor competitive set performance using STR reports and analyze booking trends.
Reservation Supervisor
Holidayinn New Delhi International Airport
Delhi
03.2022 - 03.2023
- Oversee smooth reservation handling.
- Check daily arrival reports for accuracy and updates.
- Ensure correct tagging of rates, packages, market codes, and payment details.
- Verify special requests, airport pickup, and arrival times.
- Manage and update group blocks with rooming lists for the next three days.
Reservation Associate & On-the-Job Trainee
Pride Plaza Hotel Aerocity
11.2021 - 03.2022
- Monitor room availability, BAR rates, no-shows, and cancellations.
- Update bookings in PMS with accurate details and respond to OTA requests within 24 hours.
- Perform check-in, check-out, and room changes with complete data entry.
- Handle guest interactions with a friendly, professional approach.
- Process manual bookings and ensure a positive guest experience.
Education
Revenue Management Essential Certification - Part 1 - Revenue
IHG University
Online01-2023
Bachelor of Arts - Arts
Delhi University
Delhi04.2021
High School Diploma -
FCI-AMU Campus, Aligarh
Uttar Pradesh04.2019
Senior Secondary Education - undefined
CBSE
CBSE
Skills
Hotel PMS: Opera, Holidex, SBRP, OXI
IHG Concerto & Holidex Systems
STR Report Analysis & Forecasting
OTA Channel Management
Reservation Mapping & Rate Code Management
Team Training & Leadership
Operations management
Employee performance evaluations
References
Available Upon Request
Timeline
Assistant Manager Reservations
Crowne Plaza Hotel , Today
02.2025 - Current
Revenue & Reservation Executive
Holidayinn New Delhi International Airport
04.2023 - 02.2024
Reservation Supervisor
Holidayinn New Delhi International Airport
03.2022 - 03.2023
Reservation Associate & On-the-Job Trainee
Pride Plaza Hotel Aerocity
11.2021 - 03.2022
Senior Secondary Education - undefined
CBSE
Revenue Management Essential Certification - Part 1 - Revenue
IHG University
Bachelor of Arts - Arts
Delhi University
High School Diploma -
FCI-AMU Campus, Aligarh
CBSE