Summary
Overview
Work History
Education
Skills
Contact
Personal Information
Skills
Timeline
Generic

MD SHARUKH

Bangalore

Summary

Logistical planner with exceptional organization and time management skills. Optimizes schedules and workflows to achieve maximum efficiency. Skilled in budget controls, staff management, and liaising with customers and stakeholders.

Overview

12
12
years of professional experience

Work History

Rider Cluster Manager

Zepto
BENGALURU
07.2024 - Current
  • Taking care of day-to-day metrics to ensure smooth operations for Pan, Bangalore.
  • By matching supply against demand.
  • Handling escalation.
  • Surge and incentive planning.

STM for North Bangalore

Delhivery.com
Bengaluru
12.2023 - Current
  • Managed Operations: Oversaw supply chain operations for 16 distribution centers (DCs) across North Bangalore and the Devanahalli belt, ensuring seamless coordination and execution of daily activities.
  • Load Management: Directed the complete process of incoming load dispatching, optimizing routes and schedules to enhance efficiency and reduce operational costs.
  • Manpower Handling: Led a diverse team of operational staff, addressing manpower needs, training requirements, and performance issues to maintain high productivity levels.
  • Escalation Management: Acted as the primary point of contact for resolving operational escalations, implementing effective solutions to mitigate risks and improve service delivery.
  • Inventory Control: Monitored inventory levels, ensuring accurate stock management and timely replenishment to meet demand fluctuations.
  • Logistics Coordination: Coordinated with logistics partners to streamline transportation, reducing delays and enhancing overall distribution efficiency.
  • Process Improvement: Implemented process improvements and best practices to increase operational efficiency, reduce costs, and enhance customer satisfaction.
  • Data Analysis: Utilized data analytics to track key performance indicators (KPIs), identify trends, and make data-driven decisions to optimize supply chain operations.
  • Stakeholder Collaboration: Worked closely with internal and external stakeholders, including vendors, suppliers, and management teams, to align operational strategies with business objectives.
  • Compliance and Safety: Ensured all operations adhered to industry regulations and safety standards, promoting a culture of safety and compliance within the team.

Associate Supply Manager

Dunzo
Bangalore
02.2015 - Current
  • Taking care of Jio hubs. To ensure smooth operations and efficiency, by meting follow Standard Operating Procedures (SOPs).
  • Oversee end-to-end supply chain processes, including procurement, logistics, and distribution. Develop and implement strategies to optimize the supply chain and enhance efficiency.
  • Collaborate with cross-functional teams to ensure seamless coordination between departments.
  • Utilize data analysis tools to assess supply chain performance handling the team 40 members
  • Settling the strike across the Bangalore
  • Daily Adhoc Incentive Projection & calculations as per Central CPT Target
  • Taking care of Dunzo Dark stores Delivery partners utilization, Supply hours, Stockouts (Banners), and CPT
  • Handling Customer's/Delivery partner's Complaints in a consistent, systematic, and responsive manner to the complete satisfaction
  • Making complex data, and detailed information clear and actionable, should be Solution-oriented approach
  • Monitoring day-to-day functions of team
  • Analyzing key lanes performance of first & last mile operation
  • Plan the most expeditious routing and track all shipments
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals with the help of Team meeting for short-term goals & their performance analysis
  • Partner's Induced Cancellations, Uniform & Bag adherence RCA & audit
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Planning and implantation of new schemes to run smooth operations on big occasions
  • Designing SOP, mapping and freezing partners requirement and providing best solutions to reduce CPT as well as Stockouts (Banners)
  • Outcomes along with the tapping areas of concerns and ensuring implantations
  • Team meeting for short-term goals & their performance analysis
  • Monitoring Banner/Stockout percentage & doing RCA on same
  • Team meeting for short-term goals & their performance analysis
  • Tapping areas of concerns and ensuring implantations
  • Sharing inputs over network expansion considering competitor presence & their strategy
  • Followed through with senior's requests to resolve problems
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Process Associate

Amazon
Bangalore
07.2013 - 02.2015
  • Worked for 1.5 years as a process associate for Amazon
  • Received recognition as a Reliable soldier.

Tele Caller

G4S solutions
Bangalore
02.2013 - 05.2013
  • Worked as a Tele caller and pitching for Data plans.

Enumerator

BBMP
Bangalore
01.2013 - 05.2013
  • Survey of residents to compile data for demographic and economic profiles of citizens.

Education

Bachelor of Bussiness Management (BBA) -

Rabindranath Tagore

Skills

  • Mounted combat
  • Trail riding
  • Groundwork techniques
  • Long-distance riding
  • Strong endurance
  • Equine nutrition

Contact

Bangalore, India 560045

Personal Information

Skills

Microsoft Excel

Timeline

Rider Cluster Manager

Zepto
07.2024 - Current

STM for North Bangalore

Delhivery.com
12.2023 - Current

Associate Supply Manager

Dunzo
02.2015 - Current

Process Associate

Amazon
07.2013 - 02.2015

Tele Caller

G4S solutions
02.2013 - 05.2013

Enumerator

BBMP
01.2013 - 05.2013

Bachelor of Bussiness Management (BBA) -

Rabindranath Tagore

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MD SHARUKH