MD UMAR
Kolkata
Summary
Proactive Customer Service Representative with extensive experience in handling inbound calls, emails, and online chats, ensuring customer satisfaction and retention. Expertise in resolving complaints, providing company information, and developing empathetic client relationships. Strong problem-solving abilities, computer proficiency, and effective time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance Global Services Private Limited
08.2023 - Current
- Delivered high-quality service to customers answering inbound calls, responding to email inquiries and building sustainable relationships to ensure satisfaction and retention.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Acted as first point-of-contact for resolving customer complaints regarding pricing, quality, order workflow and turnaround; escalated issues to management as needed.
- Consistently met all key performance indicators, including time to answer, call duration, activities, quality and time to resolution.
EVENT COORDINATOR
PRO PLANNERS
10.2022 - 08.2023
- Assisted in the development and implementation of marketing and public relations strategies for events
- Worked closely with clients to understand their needs and concerns, setting a clear purpose and objectives for each occasion.
Education
B. COMM (Honors) - Accounting And Finance
UNIVERSITY OF CALCUTTA
Kolkata07-2023
ISC - Commerce
SISTER NIVEDITA INSTITUTE
HOWRAH03-2020
ICSE - Commerce
ICSE
HOWRAH03-2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Critical thinking and problem solving
- Effective Time Management
- Fast Learner
- Communication
- Ability to Work in a Team
- Computer Skills
- Ability to Work Under Pressure
- Leadership
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Hobbies
- SPORTS
- COOKING
- BLOGGING
Timeline
Customer Service Representative
Teleperformance Global Services Private Limited
08.2023 - Current
EVENT COORDINATOR
PRO PLANNERS
10.2022 - 08.2023
B. COMM (Honors) - Accounting And Finance
UNIVERSITY OF CALCUTTA
ISC - Commerce
SISTER NIVEDITA INSTITUTE
ICSE - Commerce
ICSE
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