Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Md Waseem Uddin
Customer Support Executive
Hyderabad
Summary
Overview
3
years of professional experience
1
Certification
Work History
VERIZON Hyderabad
Customer Service Professional
03.2023 - 03.2024
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
SAMSUNG Hyderabad
Sales and Customer Support Associate
02.2021 - 02.2022
Job overview
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
SWAMI RAMANANDA TEERTH MARATHWADA UNIVERSITY Nanded, Maharashtra
Bachelor Of Commerce from Bcom Computers
03.2019
University Overview
Skills
Quality assurance
Order support/ Sales
Account management
Service standard compliance
Sales expertise
Technical Support
International sales support
Creative problem solving
Order fulfillment
Certification
Sales Essentials Certificate
Timeline
Customer Service Professional
VERIZON
03.2023 - 03.2024
Sales and Customer Support Associate
SAMSUNG
02.2021 - 02.2022
SWAMI RAMANANDA TEERTH MARATHWADA UNIVERSITY
Bachelor Of Commerce from Bcom Computers