MD WASIM AKRAM
New Delhi
Summary
Dynamic Client Service Manager with a robust background in client relationship management at The Stark Visas Pvt Ltd. Known for a proven track record in streamlining visa processing and successfully navigating complex immigration cases. Exceptional communication skills combined with a proactive approach to problem-solving and team training ensure high-performance outcomes under pressure. Career goals include further optimizing client service strategies and enhancing operational efficiency in multiple sectors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Manager
The Stark Visas Pvt Ltd
New Delhi
04.2024 - 04.2025
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Oversaw operations and evaluation of immigration advising services provided to students and workers.
- Coordinated with government agencies to facilitate visa processing times.
- Provided oversight on ISP regarding study permits, work permits and temporary resident visas.
- Developed strategies to successfully navigate difficult cases through the legal system.
- Handled 12 countries visa processing, with 5 types of visa categories.
- Managed a team of 8 people and also overlook the documentation process.
Team Leader
SKYBRIDGE GLOBAL LLP
Gurgaon
01.2023 - 03.2024
- Coordinated all steps of permanent residency applications for Canada and Australia.
- Hiring employees for the team
- Training freshers/new joiners
- Facilitated finalization of sales for team members.
- Handling work visa for UK, most part of Schengen countries, Australia, Canada
- Proactively helped team members
- Dealing in business setup in Dubai, US, Canada, Australia
- Handling start up visa and LMIA
- Handling student visa for 5 countries
Senior Immigration Consultant
ABROAD PATHWAY IMMIGRATION CONSULTANT
New Delhi
12.2021 - 01.2023
- Guided team of 5 members.
- Supervised multiple visa category sales.
- Handling 5 countries for student visa
- Handling Canada and Australia permanent residency process
- Handling both virtual and walk in clients
- Taking regular interview calls
Senior Counselor
PRATHAM EDUCATION- IIFM
New Delhi
08.2020 - 12.2021
- Handling one on one session with parents/students
- Leading team of 5 people
- Handling webinar
- Generating international/domestic leads
- Hiring employees for my team
- Doing cold calls
- Handling student visa department.
Internship
WORKFLOWS
05.2020 - 07.2020
- Company Overview: DUBAI
- Editing on canva
- Handling hootsuite
- Creating logos and posts
- Backlinking on 20 different sites
- Writing blogs
- Revamped a business page on multiple social media accounts
- Creating Google ads
- DUBAI
Client Servicing
TELEMINDS INFOTECH PRIVATE LIMITED
New Delhi
09.2019 - 03.2020
- Cooperated with various departments within the Australian government.
- Handling 2 products
- Managed various aspects of IHD and Energy processes.
- Conducted telephone outreach.
- Handling sales
Education
BACHELOR IN BUSINESS ADMINISTRATION -
MAHARISHI DAYANAND UNIVERSITY
Rohtak01.2022
SENIOR SECONDARY -
CBSE
Delhi01.2019
SECONDARY -
CBSE
Delhi01.2017
Skills
- Skilled in English and Hindi communication
- Client relationship management
- Proactive self-starter
- Good verbal and writing communication skills
- Effective communicator
- Good convincer
- Problem solver
- Team leadership
- Project management
- Employee training
- Data analysis
- Communication skills
- Customer relationship management software (CRM)
Languages
- English
- Hindi
Personal Information
Date of Birth: 10/01/01
Achievements And Awards
- Professional arm wrestler
- 2 times college champion in football
- 2 times Delhi state champion in folk and patriotic music
Affiliations
- Corporate cricket team captain
Accomplishments
- 4 times performer of the month
Certification
- Ai prompt worker
Timeline
Client Service Manager
The Stark Visas Pvt Ltd
04.2024 - 04.2025
Team Leader
SKYBRIDGE GLOBAL LLP
01.2023 - 03.2024
Senior Immigration Consultant
ABROAD PATHWAY IMMIGRATION CONSULTANT
12.2021 - 01.2023
Senior Counselor
PRATHAM EDUCATION- IIFM
08.2020 - 12.2021
Internship
WORKFLOWS
05.2020 - 07.2020
Client Servicing
TELEMINDS INFOTECH PRIVATE LIMITED
09.2019 - 03.2020
BACHELOR IN BUSINESS ADMINISTRATION -
MAHARISHI DAYANAND UNIVERSITY
SENIOR SECONDARY -
CBSE
SECONDARY -
CBSE
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