Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Namratha Kashiwale

Hyderabad

Summary

Dynamic professional with a proven track record at Conxentrix, developing an innovative LMS that significantly enhanced training engagement and reporting metrics. Expertise in effective communication and quality assurance, creating impactful content strategies that drive results. Strong collaboration skills foster teamwork and elevate user experiences across projects.

Overview

3
3
years of professional experience

Work History

Content Review & LMS

Conxentrix
Hyderabad
03.2022 - 05.2024
  • Developed and implemented engaging content strategies for LMS, enhancing user learning experiences.
  • Created Learning Management System (LMS) to improve tracking and reporting of training activities.
  • Cultivated relationships with industry leaders and internal stakeholders to facilitate knowledge sharing.
  • Collaborated with cross-functional teams to achieve organizational goals.

Support Analyst

Teleperformance
Hyderabad
02.2021 - 10.2021
  • Researched and identified solutions for complex technical problems.
  • Diagnosed hardware and software issues by gathering information from end-users.
  • Responded to customer support inquiries using specialized ticket-tracking platforms.
  • Trained and mentored new support analysts to improve team efficiency.

Education

Bachelor of Science -

Institute of Aeronautical Engineering
Hyderabad, India
09.2021

Skills

  • Effective communication
  • Quality assurance
  • Multitasking
  • Documentation and reporting
  • Learning management systems

Languages

  • Telugu
  • Hindi
  • Marathi
  • English

Timeline

Content Review & LMS

Conxentrix
03.2022 - 05.2024

Support Analyst

Teleperformance
02.2021 - 10.2021

Bachelor of Science -

Institute of Aeronautical Engineering

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Namratha Kashiwale