Md Abrar

Key Responsibilities & Achievements

• Product worked on: Planview Portfolios

AWS Infrastructure Automation: Designed and implemented

Terraform scripts and Jenkins pipelines to automate AWS

infrastructure deployment for customer onboarding.

Infrastructure as Code (IaC): Defined and provisioned highly available infrastructure using Terraform ensuring consistent and reproducible deployments.

CI/CD Pipelines & Automation: Developed and maintained CI/CD pipelines using Jenkins, GitHub Actions, and ArgoCD to facilitate frequent and automated software releases, ensuring high-quality, reliable and automated deployments. Also developed and maintained reusable Jenkins shared libraries, standardizing CI/CD processes across multiple projects.

Kubernetes & ArgoCD: Managed and deployed applications on Kubernetes clusters with Argo CD, implementing a GitOps workflow that integrated Terraform for EKS infrastructure provisioning, ensuring seamless rollouts, automated syncs, and reliable rollbacks.

Scripting & Automation: Developed automation scripts using

Shell scripts and Python for infrastructure management and

deployment tasks significantly improving efficiency.

Serverless & Event-Driven Architecture: Created and managed AWS Lambda functions to enable event-driven and scalable applications.

Secrets Management: Integrated AWS Secrets Manager and SSM Parameter Store to securely store sensitive application credentials.

Observability & Monitoring: Implemented robust monitoring solutions with Prometheus, Grafana, and AWS CloudWatch, enabling 24/7 system availability and for real-time monitoring and performance optimization. Also Configured New Relic, Site24x7 and OpsGenie for alerts.

Security & Compliance: Implemented AWS CloudTrail to audit API activity, ensuring compliance and security best practices,

Implemented Guard Duty at product level.

Containerization: Built and maintained Docker environments for developers and testers, utilizing Docker Compose and Kubernetes for container orchestration.

Migration & AWS Collaboration: Led AWS migration projects,

working closely with AWS teams to achieve successful cloud

transitions.

Automation & System Stability: Leveraged AWS Systems Manager to automate patching, software deployment, and configuration management, enhancing security, reliability, and operational efficiency.

Collaboration & Agile Practices: Worked closely with development teams, leveraging LeanKit for Agile project management and conducting quarterly business reviews with clients.

Automation & Efficiency: Spearheaded automation initiatives that reduced API onboarding time by 60 minutes per API, minimized manual errors, and ensured smooth, chaos-free deployments.

Application Security: Championed application security by integrating and managing multiple security tools, strengthening overall system resilience and compliance posture.

Observability & Monitoring: Enhanced monitoring capabilities by configuring New Relic for 150+ APIs and deploying automated Synthetic monitors in production, enabling proactive incident detection and faster issue resolution.

Deployment Strategy: Researched, analyzed, and implemented deployment strategies for enterprise applications such as Tableau and Salesforce, ensuring scalable, reliable, and efficient rollouts.

Quality & Testing: Automated test cases and MUnit tests within CI/CD pipelines, enabling early feedback loops, rapid bug detection, and improved release quality.

CI/CD & Build Automation: Automated build and testing workflows using AWS CodeBuild, accelerating software development cycles and improving overall code reliability.

Application Monitoring: Leveraged New Relic to monitor application performance, proactively detect bottlenecks, and optimize system performance for better user experience.

Cloud Monitoring & Insights: Utilized AWS CloudWatch to monitor resource utilization, analyze application logs, and enable real-time operational insights for proactive system management.

Audit & Compliance: Configured and managed AWS CloudTrail to provide comprehensive tracking and auditing of AWS API activities, ensuring compliance and strengthening security posture.

Process Automation: Spearheaded the automation of the license update process using Ansible, saving approximately 180 work hours per month and drastically reducing manual errors.

Serverless Automation: Designed and implemented custom Python-based AWS Lambda functions to manage resources, including automated volume snapshot creation and retention policy management, improving operational efficiency and resource governance.

AWS Troubleshooting & Support: Demonstrated expertise in identifying and resolving issues across AWS services and components, ensuring high system availability and performance.

Cloud Infrastructure Design: Created secure, scalable, and isolated environments by configuring VPC peering, subnets, and security groups to meet application and compliance requirements.

Version Control & Collaboration: Proficient in Git, with hands-on experience using GitHub for effective source code management, branching strategies, and team collaboration.

Audit & Monitoring: Utilized AWS CloudTrail for log management and enhanced monitoring, enabling efficient auditing and proactive system oversight.

Support Process Optimization: Developed standardized templates for common user issues, streamlining support workflows and ensuring consistent, high-quality customer interactions.

Knowledge Base & Self-Service: Actively contributed to building customer FAQs, enabling users to quickly resolve basic account-related queries and reducing support ticket volume.

Account Security & Investigation: Investigated user accounts to verify legitimacy, safeguarded sensitive data, and ensured compliance with security policies.

User Verification & Access Control: Validated users through personally identifiable information (PII) and security questions, ensuring secure and authorized access to accounts.

Incident Response: Identified compromised accounts and took immediate action to temporarily lock them, preventing unauthorized access and mitigating security risks.

Knowledge Sharing & Collaboration: Participated in knowledge-sharing activities, fostering a culture of continuous learning and process improvement within the team.

Root Cause Analysis: Recreated customer-reported issues to analyze and understand problems thoroughly, enabling effective and timely resolutions.