MD. ABDUL AZEEZ
Assistant Manager |PMP - Certified|
Bangalore
Summary
Resourceful Project Manager with close to 10 years of experience in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asst. Project Manager
HSBC, GLCM
Bengaluru
08.2021 - 10.2022
- Planning, executing and leading multiple project initiatives
- Managing complete implementation of business deals to meet customer expectations
- Enhancing communication channels and governance for customers and stakeholders
- Provide implementation subject matter expertise across corporate banking product &
services and advice client on solution for their requirements - Unblock any issues and challenges that may arise for client or with internal deliverables, be
creative with problem solving, collaborating across teams to delicately mitigate - Developing and implementing new procedures to ensure efficient and effective operation of reporting related processes
- Formulating risk mitigation plans through practical process workflows and control structures
- Assisting post implementation query resolution in collaboration with the servicing team
Subject Matter Expert
ANZ Support Services India Pvt. Ltd,
Bengaluru
05.2019 - 08.2021
- Collaboration to ensure business continuity and excellence in
customer service delivery, which helped in increasing work
output by 25% - Discovered root causes of problems and identified
appropriate solutions for upstream and downstream functions. - Recommended process improvements to continually identify,
analyze and fix constraints and challenges which helped
Reduce customer complaints by 40% - Integrated technology and business operations to identify
targeted solutions to customer issues - Formulated “ Refinance Handbook” linking all resources and reference materials
- Secured top position at the Rigor table for effective planning and low variance for 7 months as Production Lead and SME
Analyst & Senior Analyst
ANZ Support Services India Pvt. Ltd,
Bengaluru
01.2015 - 04.2019
- Perform setting up new loan accounts and reconcile the loan and office account as part of
day-to-day activity - Managed the end-to-end process of document preparation of drawdown reconciliation team
- Partnered with middle office and Client Reps for speedy resolutions of complaints
- Managed Key Performance Indicators with agreed targets and nil ambiguity
Officer
Tesco,
Bengaluru
02.2015 - 10.2015
- Ensured accuracy of employees’ tax (starter and YTD ), bank details and insurance related operations by interacting with technical team
Officer
Standard Chartered scope international Bengaluru
10.2013 - 12.2014
- Handled KYC deficient clients and their queries on chargeback transactions, financial charges and credit cards
- Acted as a Project Leader for “END USER CRITICAL ACCURACY” – Objective to reduce process errors and increase efficiency
Education
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BBM
Skills
Training and Development
undefinedCertification
Project management professional (PMP) - Certified
Accomplishments
- Received CEO Recognition Award for the year 2020-21; one of the most prestigious and highly sought after in ANZ globally
- Driven various Training & Development projects across teams globally
- Implemented different control measures to eliminate operational risks and built Dashboards to help business in decision-making
- Spearheaded Customer Complaints Management project for Home Loans department in Bengaluru and delivered 40% reduction of Customer complaints in 2019-2021
- Administered 3 process transitions from Australia to Bengaluru service center – PEXA (Online settlement platform), Digital Settlements Support Team and Settlement processing transition to ANZ’s vendor SAI Global Australia
- Implemented 5 different automation solutions which resulted in 12 FTEs reduction and minimizing manual data entry errors (key risk)
- Rallied the team to generate and implement 43 Process and Product improvement ideas within a span of 18 months
Timeline
Project management professional (PMP) - Certified
02-2023
Asst. Project Manager
HSBC, GLCM
08.2021 - 10.2022
Subject Matter Expert
ANZ Support Services India Pvt. Ltd,
05.2019 - 08.2021
Officer
Tesco,
02.2015 - 10.2015
Analyst & Senior Analyst
ANZ Support Services India Pvt. Ltd,
01.2015 - 04.2019
Officer
Standard Chartered scope international Bengaluru
10.2013 - 12.2014
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BBM
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