MD Abdul Hasib
Store Manager
Bangalore
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
6
6
Language
Work History
Store Manager
Arvind Fashions Limited
Bangalore
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervisor
Lifestyle International Pvt Ltd
Bangalore
09.2020 - 11.2022
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Associate
Shoppers Stop Limited
Bangalore
02.2019 - 06.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
B.Com - B.Com
Swami Vivekanand Subharti University
Bengaluru 04.2001 -
PUC -
Assam State Open School
Assam 04.2001 -
No Degree - SSLC
Baghan H.S. School
Tripura 04.2001 -
Skills
Team leadership and coaching
Relationship building and management
Maximizing profitability
Good in communications skills
Goals and performance
Staff Management
Database Management
Operations
Personnel development
POS systems
Timeline
Store Manager
Arvind Fashions Limited
11.2022 - Current
Supervisor
Lifestyle International Pvt Ltd
09.2020 - 11.2022
Customer Service Associate
Shoppers Stop Limited
02.2019 - 06.2020
B.Com - B.Com
Swami Vivekanand Subharti University
04.2001 -
PUC -
Assam State Open School
04.2001 -
No Degree - SSLC
Baghan H.S. School
04.2001 -