Md Akrar Khan
Experienced operations manager and Camp Boss
Howrah
Summary
Experienced operations manager and Camp Boss, fluent in English with proficiency in MS Office, particularly Excel. Over 10 years of experience in team leadership, camp management, logistics, and maintaining detailed operational reports. Skilled in overseeing camp services, optimizing budgets, and ensuring a high standard of living for workers.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Operations and Camp Services Manager
WAF Technologies Private Limited
10.2020 - 09.2024
- Managed accommodation, housekeeping, and camp services for a large workforce, ensuring smooth operations and staff well-being.
- Used MS Excel to maintain detailed reports on inventory, budgeting, and housekeeping schedules, improving operational efficiency.
- Coordinated with suppliers to ensure timely delivery of goods and services, optimizing supply chain processes.
- Led a team responsible for maintaining hygiene and safety standards, with regular reporting to upper management via Excel-based performance tracking.
- Implemented cost-saving strategies that led to a 15% reduction in operational expenses.
Managing Team Leader – Operations
Mahe Technologies Private Limited
01.2016 - 09.2020
- Managed daily operations, overseeing a team of 50 Plus employees to meet company targets.
- Developed and maintained detailed performance reports and operational data using MS Excel, streamlining workflow processes.
- Supervised logistics and resource management, using advanced Excel functions for budget tracking and inventory control.
- Trained staff on MS Office tools, improving overall team efficiency and reporting accuracy.
- Coordinated with department heads to ensure smooth operations, resolving issues and optimizing performance metrics.
Team Lead Manager
NSD Technologies Pvt Ltd
07.2015 - 12.2016
- Promoted to Team Lead Manager after excelling as a Call Centre Executive; managed a team of 20 executives to meet KPIs.
- Created daily and weekly performance reports in Excel, tracking team productivity and identifying areas for improvement.
- Coordinated schedules, conducted performance evaluations, and provided training on customer interaction and reporting tools like Excel.
- Ensured adherence to client requirements and maintained high service levels, improving team output by 22.5%
Call Centre Executive
NSD Technologies Pvt Ltd
02.2014 - 07.2015
- Assisted customers with inquiries, resolving issues, and providing support in fast-paced call centre environment.
- Maintained customer interaction logs and performance data using MS Excel, meeting individual and team performance targets.
- Demonstrated strong communication skills in English, including reading, writing, and speaking, to handle customer queries effectively.
Education
Lyceum English Medium School
Howrah 04.2001 -
Skills
- Fluent in English (read, write, speak)
- Can read and write Arabic
- Fluent in Urdu (read, write, speak)
- Proficient in MS Office, especially Excel (reporting, data analysis, inventory tracking)
- Camp operations management
- Accommodation and housekeeping services
- Team leadership and supervision
- Logistics and inventory control
- Budget management and cost optimization
- Strong organizational and communication skills
- Health & safety compliance
Timeline
Operations and Camp Services Manager
WAF Technologies Private Limited
10.2020 - 09.2024
Managing Team Leader – Operations
Mahe Technologies Private Limited
01.2016 - 09.2020
Team Lead Manager
NSD Technologies Pvt Ltd
07.2015 - 12.2016
Call Centre Executive
NSD Technologies Pvt Ltd
02.2014 - 07.2015
Lyceum English Medium School
04.2001 -
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