Md Anas Ali Khan
Team Leader -Ops
Hyderabad
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over more than 7.5 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Cognizant Technology Solutions
Hyderabad
12.2021 - Current
- Managing 42 members of team which divided in two different pods.
- Indirectly responsible for their performance,appraisal & shrinkage.
- Directly responsible for two pod leads performance,appraisal & shrinkage.
- Planned, managed, and directed daily board operations to increase production with 100% quality.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Team Leader
Wipro Limited
Hyderabad
04.2018 - 11.2021
- Led a team of 24 members while providing exceptional customer service.
- Daily review meeting to understand the current work status and challenges.
- Handling employees monthly and quarterly performance appraisals.
- Maintaining spot checks and RCA data for the betterment of work quality.
- Coordinated weekly meetings for internal and external groups.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Took on additional job duties, including mentoring and shadowing during unexpected backlogs, resulting in meeting the project target date.
- I joined as Research Level-1 Analyst in Google Maps GDO team and then got promoted to Team leader
Analyst
Arthayantra Corporation Pvt Ltd
Hyderabad
08.2017 - 03.2018
- Audit the executives calls and give them feedback.
- sending a monthly call quality report to the manager.
- sending the daily MIS report to the manager and director.
- Maintain a daily tracker for each team member.
- Team member of the Employee Wellness Program of AY, Who arranges a session with corporate clients like Virtusa,Bosch and FedEx.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Trainee/S1
ICICI Bank
Hyderabad
11.2015 - 08.2017
- Handling customer escalations, requests regarding their savings account in and Gold and Titanium segment.
- Handling disputes requests of Banking accounts(Normal savings to Wealth or GPC customers) and Credit Cards.
- Audit to officers call and marking errors if did not follow product and process guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad 07.2011 - 06.2015
HSC - Science Education
SDS Inter College,Lanka
Varanasi 07.2009 - 06.2011
SSC - Science Education
Smt.Pyari Devi HSS,Ramnagar
Varanasi 07.2008 - 06.2009
Skills
Complaint resolution
Client Service
Daily workflow improvement
Employee Evaluation
Performance improvement
Knowledgeable in Mapping
Critical thinking
Organization and Time management
Performance Appraisals
Quality assurance
Certification
Lean Six Sigma While Belt Certification
Timeline
Lean Six Sigma While Belt Certification
05-2023
Operations Team Leader
Cognizant Technology Solutions
12.2021 - Current
Team Leader
Wipro Limited
04.2018 - 11.2021
Analyst
Arthayantra Corporation Pvt Ltd
08.2017 - 03.2018
Trainee/S1
ICICI Bank
11.2015 - 08.2017
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
07.2011 - 06.2015
HSC - Science Education
SDS Inter College,Lanka
07.2009 - 06.2011
SSC - Science Education
Smt.Pyari Devi HSS,Ramnagar
07.2008 - 06.2009