Md Anas Ali Khan
Team Leader -Ops
Hyderabad
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over more than 7.5 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Cognizant Technology Solutions
Hyderabad
12.2021 - Current
- Managing 42 members of team which divided in two different pods.
- Indirectly responsible for their performance,appraisal & shrinkage.
- Directly responsible for two pod leads performance,appraisal & shrinkage.
- Planned, managed, and directed daily board operations to increase production with 100% quality.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Team Leader
Wipro Limited
Hyderabad
04.2018 - 11.2021
- Led a team of 24 members while providing exceptional customer service.
- Daily review meeting to understand the current work status and challenges.
- Handling employees monthly and quarterly performance appraisals.
- Maintaining spot checks and RCA data for the betterment of work quality.
- Coordinated weekly meetings for internal and external groups.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Took on additional job duties, including mentoring and shadowing during unexpected backlogs, resulting in meeting the project target date.
- I joined as Research Level-1 Analyst in Google Maps GDO team and then got promoted to Team leader
Analyst
Arthayantra Corporation Pvt Ltd
Hyderabad
08.2017 - 03.2018
- Audit the executives calls and give them feedback.
- sending a monthly call quality report to the manager.
- sending the daily MIS report to the manager and director.
- Maintain a daily tracker for each team member.
- Team member of the Employee Wellness Program of AY, Who arranges a session with corporate clients like Virtusa,Bosch and FedEx.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Trainee/S1
ICICI Bank
Hyderabad
11.2015 - 08.2017
- Handling customer escalations, requests regarding their savings account in and Gold and Titanium segment.
- Handling disputes requests of Banking accounts(Normal savings to Wealth or GPC customers) and Credit Cards.
- Audit to officers call and marking errors if did not follow product and process guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad 07.2011 - 2015.06
HSC - Science Education
SDS Inter College,Lanka
Varanasi 07.2009 - 2011.06
SSC - Science Education
Smt.Pyari Devi HSS,Ramnagar
Varanasi 07.2008 - 2009.06
Skills
Complaint resolution
undefinedCertification
Lean Six Sigma While Belt Certification
Timeline
Lean Six Sigma While Belt Certification
05-2023
Operations Team Leader
Cognizant Technology Solutions
12.2021 - Current
Team Leader
Wipro Limited
04.2018 - 11.2021
Analyst
Arthayantra Corporation Pvt Ltd
08.2017 - 03.2018
Trainee/S1
ICICI Bank
11.2015 - 08.2017
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
07.2011 - 2015.06
HSC - Science Education
SDS Inter College,Lanka
07.2009 - 2011.06
SSC - Science Education
Smt.Pyari Devi HSS,Ramnagar
07.2008 - 2009.06
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