Narayan kc
New Delhi,Delhi
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
2026
2026
years of professional experience
13
13
years of post-secondary education
Work History
Business Development Manager
Nibav Lift Pvt. Ltd
01.2023 - Current
- Key Result Areas:
- Achieving business goals and revenue targets
- Overseeing daily sales operations, managing budgets, and setting performance objectives
- Developing and implementing business, marketing, and advertising plans
- Managing internal and external stakeholder relations and negotiating contracts
- Planning, evaluating, and optimizing sales targets to be efficient and cost-effective
- Ensuring products and services comply with regulatory and quality standards
- Ensuring company standards and procedures are followed
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of sales performance and revenue.
Senior Business Development Associate
Upgrad Education Pvt. Ltd
07.2022 - 12.2022
- Website: www.upgrad.com
- Handle sales and coordinate transition and delivery of their products and services
- Build coordination with internal teams to develop new sales and marketing strategies
- Consult with senior management to discuss innovation or development in existing products and services to meet the market demand
- Create marketing plans to promote the products and services of the organization
- Get contacts of potential customers via cold calling, emailing and internet search
- Coordinate appointments, calls and meetings between senior management and customers for discussing new opportunities and for business expansions
- Assist leadership in contract development, handle negotiations and perform due diligence
- Ensure internal teams deliver projects with high customer satisfaction
- Work with teams to achieve the quarterly or yearly targeted revenue
Business Development Associate
Think and Learn Pvt. Ltd
05.2021 - 07.2022
- Website: www.byjus
- Key Result Areas:
- Handle sales and coordinate transition and delivery of their products and services
- Build coordination with internal teams to develop new sales and marketing strategies
- Consult with senior management to discuss innovation or development in existing products and services to meet the market demand
- Create marketing plans to promote the products and services of the organization
- Get contacts of potential customers via cold calling, emailing and internet search
- Coordinate appointments, calls and meetings between senior management and customers for discussing new opportunities and for business expansions
- Assist leadership in contract development, handle negotiations and perform due diligence
- Ensure internal teams deliver projects with high customer satisfaction
- Work with teams to achieve the quarterly or yearly targeted revenue
Guest Relations Executive
Inox Leisure Limited
12.2018 - 04.2021
- Website: www.inoxmovies.com
Guest Relation Executive
Hilton Garden Inn
07.2014 - 06.2018
- Key Result Areas:
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned seats are prepared prior to check-in
- Coordinate belongingness collection and storage
- Oversee check-in procedures, including bookings and financial transactions
- Promptly address guests’ requests, like food ordering before movie starts
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Inform clients of our cinema services, including food and beverage options
- Promote all cinema amenities, conveniences and programs offered
- Manage guest relations team (including Box office and Concession) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check in progress
- Analyze customer feedback from cinema guestbook and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular cinema clients, Website: www.hiltongardeninn3.hilton.com
Industrial Trainee
State
07.2012 - 11.2012
- Website: www.radissonblu.com/en/hotel-newdelhi, Able to work in all areas of hotel
- Welcome guests in a polite and friendly manner
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
Guest Service Agent
Radisson blu plaza
- Key Result Areas:
- Welcome and fulfil the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Company:
Education
University National Council For Hotel Management And Catering Technology And Indira GandhiNational Open University
06.2011 - 04.2014
Bachelor degree -
Central Board of Secondary Education(CBSE)
04.2001 - 01.2011
bachelor of science - Hospitality and hotel administration
Institute of HotelManagement College
Skills
Property management system
Salesforce CRMLeadsquared CRMCustomer serviceCash handlingInventory maintenanceInterpersonal RelationsFlexibilityAnalytical ThinkingEmpowers OthersDecision MakingTeam LeadershipAccomplishments
- Maintain Arrival and Departure entries of guest who visit in the hotel premises
- Update form-C and inform FRRO office for all foreigner guest who checks-in the hotel
- Managed several big events in cinemas (like guest birthday and anniversary parties)
- Multiple bulk elevator orders from leading developers in Delhi/NCR
- Achievements
- Won gold medal in relay race in higher secondary school 2007
- Recognition for employee of the month for June 2016
- Employee of the year 2017
- Won Foreign Trip to Bali contest in Nibav Lifts in 2023
Interests
Narayan k c
F-4, First floor, Sri Apartment, khasra no665/1&673/1, Ghitorni, New Delhi-110030
Timeline
Business Development Manager
Nibav Lift Pvt. Ltd
01.2023 - Current
Senior Business Development Associate
Upgrad Education Pvt. Ltd
07.2022 - 12.2022
Business Development Associate
Think and Learn Pvt. Ltd
05.2021 - 07.2022
Guest Relations Executive
Inox Leisure Limited
12.2018 - 04.2021
Guest Relation Executive
Hilton Garden Inn
07.2014 - 06.2018
Industrial Trainee
State
07.2012 - 11.2012
University National Council For Hotel Management And Catering Technology And Indira GandhiNational Open University
06.2011 - 04.2014
Bachelor degree -
Central Board of Secondary Education(CBSE)
04.2001 - 01.2011
Guest Service Agent
Radisson blu plaza
bachelor of science - Hospitality and hotel administration
Institute of HotelManagement College