MD ASAD IFTEKHAR
Patna
Summary
Accomplished Pharmacy Operational Manager with a strong track record at Drug Fort in optimizing inventory management and elevating customer service standards. Demonstrates expertise in pharmacy workflow management and technical software, resulting in notable enhancements in operational efficiency and staff development. Adept at leading teams to achieve strategic objectives while fostering a culture of excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operational Manager
Drug Fort
Patna
11.2021 - Current
- Spearheaded pharmacy operations, achieving a 20% reduction in inventory waste and ensuring uninterrupted medication availability
- Designed and executed training programs for staff, resulting in a 30% improvement in customer service ratings
- • Streamlined operational workflows, reducing patient wait times by 15%
- Conducted comprehensive audits and implemented advanced quality control measures, ensuring 100% compliance with healthcare regulations
- Introduced patient-centric counseling sessions, boosting patient adherence to medication plans.
Store In-Charge
MedPlus Health Services Limited
Bengaluru
08.2019 - 11.2021
- Delivered consistent year-on-year sales growth of 18% through efficient inventory management and customer engagement
- Reduced shrinkage (inventory loss) by 15% through robust stock monitoring and staff training programs
- Established a new staff training module, reducing onboarding time by 25%.
- Implemented a loyalty program, increasing repeat customers by 20%
- Enhanced operational efficiency by introducing digital invoicing and streamlined daily sales reporting processes
- Provided administrative support by scheduling meetings, taking notes at those meetings, filing paperwork.
- Handled various administrative responsibilities effectively.
Pharmacy Assistant
Frontline Pharma
Bengaluru
12.2018 - 06.2019
- Conducted quality control for accurate medication dispensation.
- Created approaches to manage expenses without compromising service quality.
- Counted and balanced cashier drawers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Scanned items and checked pricing on cash register for accuracy.
- Managed phone communications efficiently.
Education
Intermediate (BSEB) - Science
R B S College
Patna05-2015
Matriculation ( CBSE ) - Science
Presidency Global School
Patna05.2013
Skills
- Pharmacy Workflow Management
- Effective Customer Engagement
- Team Management
- Inventory Optimization
- Quality Assurance Auditing
- Technical Software Proficiency
- Skilled in MS Office Tools
- Staff development
- Basic Coding Proficiency
- Installation of Computer Components
- Information Technology Diagnostics
- Multi-site operations
- Systems implementation
Certification
Advanced Diploma in Computer Applications (Unitech Institute of Technology & Management - Grade A, 75%)
Hobbies and Interests
- Traveling: Exploring diverse cultures and gaining new perspective.
- Driving: Passionate about long drives and exploring new routes.
Personal Information
- Place of Birth: Patna
- Date of Birth: 05/01/1999
- Nationality: Indian
- Passport No - M6451073
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Intermediate (B1)
B1
Timeline
Pharmacy Operational Manager
Drug Fort
11.2021 - Current
Store In-Charge
MedPlus Health Services Limited
08.2019 - 11.2021
Pharmacy Assistant
Frontline Pharma
12.2018 - 06.2019
Intermediate (BSEB) - Science
R B S College
Matriculation ( CBSE ) - Science
Presidency Global School
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