Customer service executive
Air India Sats
<ul>
<li>Assisted customers with inquiries and resolved issues promptly.</li>
<li>Provided accurate information on flight schedules and services offered.</li>
<li>Handled ticketing processes using airline reservation systems efficiently.</li>
<li>Managed customer complaints with empathy and professionalism.</li>
<li>Trained new staff on customer service protocols and procedures.</li>
<li>Answered customer inquiries and provided accurate information regarding products and services.</li>
<li>Provided excellent customer service to resolve customer complaints in a timely manner.</li>
<li>Remained calm and professional in stressful circumstances and effectively diffused tense situations.</li>
</ul>
08.2023 - Current