Summary
Overview
Work History
Education
Skills
Languages
Hobbies and strength
Skill Summary
Personal Information
Disclaimer
Timeline
Generic
PARVEZ AHAMAD

PARVEZ AHAMAD

K-27 ST NO 6 MAHIPLAPUR New Delhi

Summary

Dynamic customer service executive with a proven track record at Air India Sats, adept at resolving inquiries and managing complaints with empathy. Skilled in training teams and utilizing airline reservation systems, I excel in delivering exceptional service and fostering positive customer experiences, ensuring satisfaction even in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Customer service executive

Air India Sats
<ul> <li>Assisted customers with inquiries and resolved issues promptly.</li> <li>Provided accurate information on flight schedules and services offered.</li> <li>Handled ticketing processes using airline reservation systems efficiently.</li> <li>Managed customer complaints with empathy and professionalism.</li> <li>Trained new staff on customer service protocols and procedures.</li> <li>Answered customer inquiries and provided accurate information regarding products and services.</li> <li>Provided excellent customer service to resolve customer complaints in a timely manner.</li> <li>Remained calm and professional in stressful circumstances and effectively diffused tense situations.</li> </ul>
08.2023 - Current

Passenger service executive

Celebi Ground Handling Services
04.2017 - 06.2020

Education

Matriculation -

M.R.P. Inter College
U.P Board
U.P Board

Intermediate -

M.R.P. Inter College
U.P Board
U.P Board

Graduation -

Amity University
Lucknow
Lucknow

Skills

  • Customer service
  • Inquiry resolution
  • Team training
  • Problem resolution
  • Coordination
  • Staff training

Languages

  • English
  • Hindi
  • Urdu

Hobbies and strength

Traveling, Punctual

Skill Summary

  • Punctual
  • Self-Motivated
  • Excellent communication skills with good knowledge of English and Hindi
  • Believe in the concept of 'service with smile'

Personal Information

  • Father's Name: Mr. Maqsood Ahamad
  • Date of Birth: 01/07/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: married

Disclaimer

  • I hereby declare that the above given information is true to the best of my knowledge, and I bear the responsibility for its correctness

Timeline

Customer service executive

Air India Sats
08.2023 - Current

Passenger service executive

Celebi Ground Handling Services
04.2017 - 06.2020

Matriculation -

M.R.P. Inter College

Intermediate -

M.R.P. Inter College

Graduation -

Amity University
PARVEZ AHAMAD