MD ASIF ANSARI
NEW DELHI
Summary
Customer Service Executive with a demonstrated history in logistics and supply chain management at DHL Logistics Pvt Ltd. Proficient in handling LCL and FCL shipments, applying comprehensive knowledge of Incoterms, and utilizing CargoWise One (CW1) software for efficient operations. Adept at coordinating with origin stations, co-loader agents, and customs authorities to ensure timely shipment scheduling and clearance. Skilled in monitoring shipment progress, providing customer updates, and managing import documentation. Strong communication skills, problem-solving abilities, and organisational skills enhance operational efficiency. Career goal: To leverage extensive logistics expertise to drive operational excellence in a dynamic environment.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
DHL LOGISTICS PVT LTD
01.2023 - Current
- Arranged cargo pick-up from shipper warehouse and coordinated with transporters for timely movement to CFS/ICD.
- Placed bookings with shipping lines and shared booking confirmations with shippers for cargo stuffing.
- Submitted VGM (Verified Gross Mass) to shipping lines before vessel cut-off as per SOLAS requirements.
- Coordinated with shipping lines and co-loaders for forwarding arrangements and vessel planning.
- Submitted Shipping Instructions (SI) to shipping lines for Bill of Lading draft preparation.
- Managed export shipments including LCL and FCL cargo for international ocean freight.
- Applied knowledge of Incoterms including EXW, FCA, FOB, CIF, DAP, and DDP to manage international shipping terms and customer requirements.
- Coordinated with co-loader agents for LCL shipments to ensure efficient consolidation and smooth cargo movement.
- Monitored shipment status through shipping line platforms such as MSC Mediterranean Shipping Company, Hapag-Lloyd, COSCO Shipping Lines, OOCL, Emirates Shipping Line and Ocean Network Express and provided regular shipment updates to customers.
- Utilized CargoWise One (CW1) to manage shipment operations, documentation, and logistics workflow.
Customs House Agent
AIR CARGO HELPERS
11.2020 - 12.2022
- Managed Import Documentation: Prepared and reviewed all necessary shipping documents, including bills of entry and shipping bills, to ensure accuracy and compliance.
- Coordinated with Customs Authorities: Liaised with customs officers to facilitate inspections, approvals, and other necessary procedures, ensuring timely clearance of goods.
- Monitored Shipments: Tracked the progress of import shipments, ensuring timely delivery and resolving any issues that arose during transit.
- Provided Customer Support: Communicated with clients to provide updates on shipment status, address concerns, and ensure satisfaction with the import process.
- Maintained Accurate Records: Kept detailed records of all import transactions, ensuring data accuracy and availability for audits and reporting.
- Coordinated with Logistics Team: Collaborated with logistics teams to ensure efficient delivery of imported goods
Education
Bachelor of Arts - Political Hons.
University of Delhi (SOL)
New Delhi, India05.2019
Skills
- Problem-solving abilities
- Shipping documentation
- Multitasking skills
- Time management
- Adaptability and flexibility
- Logistics operations
Languages
- HINDI
- ENGLISH
Hobbies and interests
- Reading: Avid reader of various genres, fostering continuous learning and broadening my perspectives.
- Cricket: Engaged in playing and watching cricket, which has enhanced my teamwork, strategic thinking, and leadership skills.
Timeline
CUSTOMER SERVICE EXECUTIVE
DHL LOGISTICS PVT LTD
01.2023 - Current
Customs House Agent
AIR CARGO HELPERS
11.2020 - 12.2022
Bachelor of Arts - Political Hons.
University of Delhi (SOL)