Md Faiz Warsi
Bhubaneswar
Summary
A skilled professional with expertise in account management, relationship management, banking loans, finance, and business plans. With experience as a credit manager and assistant manager in E-relationship management at ICICI Bank, I demonstrated proficiency in account maintenance, loan operations, customer service and cross-selling/up-selling. I hold a Master of Business Administration from Madhusudan institute of cooperative management and Bachelor of Commerce from Municipal College. Seeking to leverage my skills and experience, I commit to deliver high quality service and achieving targets in customer satisfaction, revenue growth and business expansion.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Credit Manager
ICICI Bank
Bhubaneswar
01.2023 - Current
- Ensure compliance with governmental regulations and requirements by meticulously reviewing complex legal documents and regulatory guidelines
- Conduct thorough analysis and interpretation of correspondence related to account maintenance ensuring accuracy and adherence to policies
- Perform quality control checks on new and existing loans, meticulously verifying data input and documentation for accuracy and regulatory compliance
- Communicate professionally and effectively with clients and 3rd parties through various channels, providing prompt and accurate responses to inquiries and concerns
- Research and resolve internal and externally submitted account questions and problems, demonstrating strong problem-solving skills and attention to detail
- Take quick and efficient action on assigned cases ensuring timely resolution and minimal disruption to operations
- Maintained a high level of accuracy during document scrutiny and data entry in the core system, minimizing errors and ensuring data integrity
- Gather and review all necessary documents required for loan processing ensuring completeness and accuracy of information
- Conduct thorough credit history reviews and make informed decisions regarding the extension of credit lines to customer
- Consistently complete cases within the desired turnaround time demonstrating efficiency and productivity in a fast-paced environment
- Review of customer credit history and granting extension of credit lines
- Completion of cases within the desired turnaround time with minimal work
- Oversaw reporting documentation and record keeping requirements for department
- Work cross-functionally with sales management and other departments to maintain effective operations
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents
- Reported key performance indicators to department hats for management of positive cash flow and to adjust credit risk policies and procedures
- Optimized credit approval and collection processes improving operational efficiencies by over number percentage
- Analyzed applicants’ financial status and credit and property evaluations to determine loan.
Assistant Manager
ICICI Bank
Hyderabad
01.2022 - 01.2023
- Built and nurtured customer relationships through the phone channel, resulting increasing share of wallet and revenue
- Provided professional and personalized customer service, achieving high customer satisfaction and retention rates
- Implemented strategies and to improve Net Promoter score, resulting in increased customer loyalty and advocacy
- Demonstrated a comprehensive understanding of customer profiles, demographics, and assets, enabling tailored service and product recommendations
- Served as a dedicated point of contact for assigned customers, ensuring prompt and efficient resolution of inquiries and concerns
- Successfully cross-sell and upsell products and services to both new and existing customers, contributing to revenue growth
- Provided expert advisory on various banking products, enhancing relationship value and meeting customer needs
- Developed and maintained strong banking relationship with select group of customers, delivering and individualized customer service
- Generated new businesses through referrals from existing customers, exceeding define targets for customer acquisition, volumes and revenue
- Achieved budgeted targets through effective management of Pre-Provisioning Operating Profit (PPOP)
- Ensured comprehensive coverage of customer base in alignment with business plans, maximizing opportunities for growth and retention
- Expanded customer base through proactive referrals, leveraging existing customer relationships to new business.
Education
Master of Business Administration (MBA) - Finance
Madhusudan institute of cooperative management
01.2019 - 04.2021
B. Com - Accounting
Municipal College
Sambalpur University 01.2015 - 04.2018
Intermediate - Commerce
Nirmala English School
Skills
Accuracy during scrutiny of documentsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Credit Manager
ICICI Bank
01.2023 - Current
Assistant Manager
ICICI Bank
01.2022 - 01.2023
Master of Business Administration (MBA) - Finance
Madhusudan institute of cooperative management
01.2019 - 04.2021
B. Com - Accounting
Municipal College
01.2015 - 04.2018
Intermediate - Commerce
Nirmala English School
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