Md Imraan Khan
Area Retail Manager - Training & Operations
Kolkata
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Area Retail Manager
Vivo Communication Device Pvt. Ltd
12.2018 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Manager Operations - G.S.T Process
InQube Innoventures Pvt. Ltd
07.2017 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Training & Quality Manager
Mindhour.com
04.2016 - 07.2017
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Delivered new employee onboarding and training sessions via mindhour.com platform.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Freelance Trainer
Freelance Trainer
05.2014 - 04.2016
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Contributed to reductions in employee turnover by revamping training programs.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Soft Skills & Communication Trainer
Career Launcher Ltd
06.2011 - 04.2014
- Facilitated learning of various self-enrichment topics through detailed lesson plans.
- Organized activities to promote learning and increase student enjoyment.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Optimized instruction based on student feedback and assessments of courses.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Created interactive activities to engage students and maximize learning.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Provided feedback, guidance and support to students on participation and performance.
- Met needs of different students by adapting teaching materials and methods.
- Supported students in identifying, setting and achieving personal goals.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Sales Manager
Sharekhan
05.2007 - 12.2008
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
BBA - Marketing
University of Burdwan
Burdwan 09.2008 - 06.2011
St. Xavier's School, Burdwan
Burdwan 06.2005 - 06.2007
Skills
Retail Operations
Employee Performance Management
Training and Mentoring
Customer Service
Promotions and Specials
Sales Strategy Implementation
Sales Team Leadership
Promotional Planning
Coaching and Mentoring
Sales Strategy Development
Market Analysis
Critical Thinking
Management
Father's Name
Lt. Md Salim Khan
Personal Information
- Date of Birth: 01/19/89
- Gender: Male
- Nationality: Indian
Certification
Dale Carnegie Certification
Timeline
Area Retail Manager
Vivo Communication Device Pvt. Ltd
12.2018 - Current
Manager Operations - G.S.T Process
InQube Innoventures Pvt. Ltd
07.2017 - 07.2018
Training & Quality Manager
Mindhour.com
04.2016 - 07.2017
Freelance Trainer
Freelance Trainer
05.2014 - 04.2016
Soft Skills & Communication Trainer
Career Launcher Ltd
06.2011 - 04.2014
BBA - Marketing
University of Burdwan
09.2008 - 06.2011
Sales Manager
Sharekhan
05.2007 - 12.2008
St. Xavier's School, Burdwan
06.2005 - 06.2007