MD. IMTIAZ SHAIK

• Patient service engineer excited to transition to a new position where excellent problem-solving and troubleshooting proficiencies can be properly utilized. A several-year background providing superb and engineering and technical support. Adept at conducting detailed tests and maintenance procedures.
• Skilled Service Engineer with background in maintaining and troubleshooting various types of equipment. Possess strong analytical skills, adept at identifying issues and implementing effective solutions. Committed to delivering high-quality service and fostering customer satisfaction. In previous roles, have successfully improved system performance and reduced downtime through preventative maintenance and timely repairs.

• · Dealer service business growth & profitability through spares & service business.
• · Improve the service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
• · To improve service operational efficiency in workshop to improve profitability.
• · Diagnose critical technical issue and reporting to HO.
• · To improve sale of service business enabling instruments like assurance penetration etc.
• · Improve CSI &NPS through service process audit & take corrective actions to improve service standards at dealership.
• · Improve capability level of dealer’s service team and give on job training in the areas of product knowledge, service repair standards, special tools, customer handling skills and customer satisfaction, updating of knowledge through of service team at training centers.
• · Recovering the dissatisfied customers & taking corrective actions.
• · Implement recall policies as applicable.
• · Ensure the availability of trained manpower across the network, Conducting CSI survey.
• DSCI audit and service events like Nidhan, Maganidan, Care@24*7service, stand activities.
• · Product feedback to be given regularly to HO to improve the product quality.
• · Inspection warranty parts, warranty claims, warranty approvals.
• · Achieving the business targets of spares, lubricants, accessories, job cards & etc.
• Preparation of reports like DMR, MONTHLY HIGHLIGHTS, SFR, PRODUCT FEEDBACK & etc

B.TECH. Project : Trouble shooting and remedies of boiler carried at RTPP MUDDANOOR during OVERHAULING.

Description  : This project is basically linked in the thermal power plants Equipment (Boiler) .During over hauling a clear calculation is done with an increase in Efficiency pulsation before and after over hauling.

B.TECH. Seminar : Trouble shooting with remedies in Ash Handling system.

Industrial Exposure : RAYALASEEMA THERMAL POWER PLANT (MUDANOOR) Description  : I have done in plant training in RTPP Kadapa (thermal power plant) A.P.

• Reading, listening to music, playing cricket, social service, blood donating, learning new things

Languages Known : English, Hindi, Kanada and Telugu

Father’s Name : S.MD RAFI

Date of Birth : 06-JANUARY-1988

Marital Status : Married.

Permanent Address :  H No. 7-663, Rahmat Nagar, Anantapur, AP, India.

Passport & Driving license: valid passport & valid heavy transport vehicle license.

Alternate Email address:  Imtiaz326@gmail.com, Ph: 09063378709.