CRM
Md Ismail Molla
Assistant Manager- Service
Kolkata,WB
Summary
Accomplished and driven Assistant service manager with 12 years experience of coordinating operational and financial activities in a wide range of industries and sectors in field of Industrial Cooling System(Panel AC, Chillers, IT Cooling System). Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with Various departments such as sales and product management to assist the smooth operational running of a company.
Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and hard work.
Overview
3
3
Languages
2
2
Certificates
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Manager- Service (East,NE & Bangladesh)
RITTAL INDIA PVT. LTD
kolkata, West Bengal
04.2011 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Managed team of 30 Nos employees(on roll and off roll) and 8 Nos Channel & Service Partner in processes to comply with Service policies across company.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions and regularly updating in C4C(CRM).
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Carrying out Monthly & quarterly Billing of AMC, Paid Service, Spare Parts to Meet Monthly and quarterly Target.
- Arranging for all outstanding debts to be collected within due time periods set
- Exceeded regional annual sales target.
- Pushed Service revenue to new levels.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Identified opportunities for growth within East, NE India & Bangladesh territory and collaborated with Partners to reach Service sales goal.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed international business relationships to drive business units abroad.
Site Engineer
Simplex Infrastructures Limited.
Doha, Qatar
10.2009 - 12.2010
- Collaborated with construction administration consultants to schedule field observations.
- Implemented systems to improve process efficiency and reduce project duration.
- Scheduled utility service providers according to project timelines.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Quality Checks & Reports Generation While Installation & Commissioning.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Assisted in review, approval and archiving of all closeout documents.
- Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
Diploma Engineer Trainee.
TATA MOTORS LTD
Singur, West Bengal
07.2008 - 08.2009
- Handled day-to-day running of Installation and commissioning, ensuring high levels of productivity and progression.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma in Electrical Engineering - Electrical Engineering
07.2005 - 07.2008
Higher Secondary - Science
03.2003 - 04.2005
Skills
Industrial cooling system technical Services
Accomplishments
- Awarded Best employee of the year in all over INDIA in 2015-2016 at Rittal India Pvt Ltd.
- Awarded Special recognition for outstanding performance for the year of 2016-2017 at Rittal India Pvt Ltd.
- Successfully developed third party Service and Service sales team at Bangladesh.
- Planned and Implemented third part operational team for O&M Service Contract.
Software
MS Office
Auto CAD
SAP
Certification
Certified Industrial and cooling system and integrated security Rack system, Rittal Gmbh Germany - 15 Days
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travelling
Learning languages
Volunteering and community involvement
Music
Timeline
Certified Industrial and cooling system and integrated security Rack system, Rittal Gmbh Germany - 15 Days
11-2014
Assistant Manager- Service (East,NE & Bangladesh) - RITTAL INDIA PVT. LTD
04.2011 - Current
Site Engineer - Simplex Infrastructures Limited.
10.2009 - 12.2010
Diploma Engineer Trainee. - TATA MOTORS LTD
07.2008 - 08.2009
PLCTraining - 30 Days From IEM
09-2007
AJC Bose Polytechnic College - Diploma in Electrical Engineering , Electrical Engineering
07.2005 - 07.2008
Bhangar High School - Higher Secondary, Science
03.2003 - 04.2005
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