Summary
Overview
Work History
Education
Skills
Rewardsandrecognition
Personal Information
Currentaddress
Languages
Hobbies and Interests
Accomplishments
Languages
Affiliations
Timeline
Generic

MD KHUSRO BAIG

new delhi

Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Overview

3
3
years of professional experience

Work History

Senior Fraud Investigator

Amazon Development Centre India Pvt. Ltd
2021.03 - Current
  • Interpreted the data, analyzed the results using statistical techniques, and provided ongoing reports of the due diligence for the customer.
    * Supported in conducting periodic reviews of customer
    accounts and transactions to ensure adherence to compliance.
    * Conducted background checks/screening on customers for eliminating e-commerce fraud by various tools.
    * Transaction monitoring based on the risk category and
    threshold limit.
    * Interpreted and validated the risk of the transactions,
    provided solutions, take actions, followed up and escalated if required.
    * Provided high Level and in-depth technical support to the customers by resolving cases through phone, e-mail and web within time frame and achieved service levels and goals.
    * Conducted daily audits with team members and provided feedback.

Education

Post Graduation Diploma - International Business

Symbiosis Centre For Distance Learning
Pune India
2024-07

Bachelor of Arts - German Language

Maharaja Sayajirao University Baroda
Vadodara
2020-10

High School Diploma -

BIhar State Board
Rohtas
2017-03

High School Diploma -

St.paul's School Sasaram
Sasaram
2014-04

Skills

  • Fraud Detection.
  • Fraud patterns.
  • Effective Communication.
  • Strong interpersonal & communication skills .
  • MS Office Suite.
  • Ability to work collaboratively as part of a team • Problem Solving.
  • Leadership.
  • Meticulous attention to detail
  • Excellent Organizational skills.
  • Poised under pressure

Rewardsandrecognition

  • Received awards Standout Performer- October 2021. For continue exceeding performance of the month
  • Received awards Standout Performer - November 2021. For continuously exceeding performance for the month, to maintain quality with zero defects.
  • Received Master Mind Accuracy award - August 2022
  • Received awards Standout Performer - February 2023.

Personal Information

  • Father's Name: Abdus Salam Baig
  • Mother's Name: Anwari Khatoon
  • Date of Birth: 01/03/2000

Currentaddress

Shaheen bagh new delhi near Mohammadi masjid, new delhi, 110025

Languages

Urdu, Hindi, English, German, Arabic

Hobbies and Interests

Movies, Gaming

Accomplishments

  • Received awards Standout Performer- October 2021. For continue exceeding performance of the
    month
  • Received awards Standout Performer – November 2021. For continuously exceeding performance
    for the month, to maintain quality with zero defects.
  • Received Master Mind Accuracy award – August 2022
  • Received awards Standout Performer – February 2023.
  • Received High Five awards - Feb 2024. For External support to create multiple flyers for projects & leaders

Languages

Hindi
First Language
Urdu
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
English
Upper Intermediate (B2)
B2

Affiliations

*Quality:
o Supporting our Team to maintain the quality through BSM Defect driver including defect scenarios.
* MENA Threads:
Supporting Our team by Handling MENA(MIDDLE EAST NORTH AFRICA) cases.
*Schedule adherence:
o Conducting team level meeting to maintain the schedule adherence where we achieved the
above 95% score within 2 weeks and continuously maintaining the SA above 95% where we
have also achieved 100% .
*Graphic Design-
Handling CDT ORION GRAPHIC DESIGN responsibility for making flyers and design.
AHT launch Flyers and updates.
NI Photon Updates.
SME CDT ORION PROJECT.
* Reminders/Defect Driver:
o Handling Updates, Flyers , Reminders & Defect Driver for BSM function
*Engagement Activity:
o Handling Engagement Activity on Site level for VCC folks
* Idea & Recommendation for BSM Function.
o Have provided detailed wised SOP steps for Excessive communication.
o Provided Ideas on how to reduce volume under BSM function while working on Selling
Policies which used to provide to every seller while creating their seller account.

Timeline

Senior Fraud Investigator

Amazon Development Centre India Pvt. Ltd
2021.03 - Current

Post Graduation Diploma - International Business

Symbiosis Centre For Distance Learning

Bachelor of Arts - German Language

Maharaja Sayajirao University Baroda

High School Diploma -

BIhar State Board

High School Diploma -

St.paul's School Sasaram
MD KHUSRO BAIG